1st/2nd Line IT Support Engineer

My client, based in the North East, is currently looking for several 1st and 2nd line IT support engineers with a strong technical background and solid experience in technical support.

Key Responsibilities:

• Support the Service Desk to provide professional support via telephone, email and other channels where required.
• Diagnose and fix critical IT issues.
• Liaise direct with customers regarding technical issues.
• Identify reoccurring technical faults and recommendations to the escalations manager.
• Technically assist the junior technical teams.
• Attend various sites to troubleshoot and carry out installations.

About You:

• Good understanding of general Windows server, storage and networking technologies.
• Good communication skills.
• Good documentation skills.
• Customer focussed.
• Maintain awareness of new and emerging technologies.
• To display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process.
• Being highly motivated, setting and achieving challenging goals.
• Having the ability to look for ways to improve and promote quality.

Desired Experience:

• CCNA or equivalent qualification would be an advantage.
• VMWare Virtualisation.
• Experience of hosted telephony.
• Microsoft Certified Qualification.
• Knowledge of Linux.

In Return You Will Get:

• A starting salary up to £26,000 per year based on experience.
• Genuine progression routes and qualifications.
• Pension scheme.
• Other benefits to be discussed at an interview stage.

If you have the required experience and are looking for a new start within a progressive business in the North East, please apply today or call Daniel Edgar on for further information.