1st/2nd Line IT Support Engineer

Posted 15 March by LG Recruitment Limited Easy Apply Ending soon

My client, based in the North East, is currently looking for several 1st and 2nd line IT support engineers with a strong technical background and solid experience in technical support.

Key Responsibilities:

  • Support the Service Desk to provide professional support via telephone, email and other channels where required.
  • Diagnose and fix critical IT issues.
  • Liaise direct with customers regarding technical issues.
  • Identify reoccurring technical faults and recommendations to the escalations manager.
  • Technically assist the junior technical teams.
  • Attend various sites to troubleshoot and carry out installations.

About You:

  • Good understanding of general Windows server, storage and networking technologies.
  • Good communication skills.
  • Good documentation skills.
  • Customer focussed.
  • Maintain awareness of new and emerging technologies.
  • To display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process.
  • Being highly motivated, setting and achieving challenging goals.
  • Having the ability to look for ways to improve and promote quality.

Desired Experience:

  • CCNA or equivalent qualification would be an advantage.
  • VMWare Virtualisation.
  • Experience of hosted telephony.
  • Microsoft Certified Qualification.
  • Knowledge of Linux.

In Return You Will Get:

  • A starting salary up to £26,000 per year based on experience.
  • Genuine progression routes and qualifications.
  • Pension scheme.
  • Other benefits to be discussed at an interview stage.

If you have the required experience and are looking for a new start within a progressive business in the North East, please apply today or call Daniel Edgar on for further information.

Required skills

  • IT
  • helpdesk
  • 1st line support
  • 2nd line support
  • telecommunications

Reference: 34691409

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