1st/2nd Line Helpline/Service Desk Analyst

Posted 26 January by Picture More

Day Rate Contract - £200 per day

1st/2nd Line Helpline/Service Desk Analyst -

Central London - Global Law firm

We are currently working with an established international law firm based in Central London to find a talented 1st/2nd Line Service Desk Analyst, for a day rate contract.

You will be responsible for providing a range of remote and deskside support to end users, across both hardware and software related issues.

Essential Technical Requirements

  • In-Depth Knowledge of Microsoft Word 2010 and/or 2013
  • In-Depth Knowledge of Office 2010 and/or 2013 (Excel, PowerPoint, Outlook)
  • Experience in efficiently setting up meeting rooms with AV devices
  • Analysis and troubleshooting skills of all IT incidents
  • Microsoft Active Directory administration
  • Knowledge of building PC's and troubleshooting support issues

Essential skills and experience

  • Experience of working internally at a law firm
  • Worked with Document Management Systems (Worksite/Filesite/Desksite/Hummingbird/DocsOpen)
  • Ability to prioritise issues in line with business imperatives.
  • Methodical in approach to resolving end users issues.
  • Good problem solving skills.
  • Team player.
  • Good time management skills.
  • Good communicator.
  • Good telephone manner.
  • Positive, enthusiastic and resilient manner - enjoys a challenge.
  • Presents self as a confident, competent professional who looks and acts like an ambassador for the firm.
  • Acts to keep knowledge and skills base current.

Ideally the successful candidate will come from a law firm background.

Reference: 34335892

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