1st / 2nd line Desktop Support Analyst

Posted 16 March by IB Recruit
  • Providing 1st and 2nd line technical support to Microsoft ( Windows 10 and 7) and printers, print servers, video conference systems, along with all other office technologies and Unified communication tools ( yammer, Webex etc) . The support will also include root cause analysis on repetitive issues.
  • A Microsoft Office 365 background with an ITIL qualification would be ideal.
  • Exposure to / basic understanding of a Help desk application, Service Now /i Service ideally together with exposure to Intranets and collaborative systems would be advantegous.
  • A great company to work for and everyday is different. Must have passion for technology and a willingness to learn new skills.

Required skills

  • ITIL
  • Microsoft Office
  • Outlook

Application questions

Are you happy doing 1st AND 2nd line Support work?
Can you easily get to Hammersmith?

Reference: 34703952

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