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111 Call Handlers, Peterborough

Posted 6 March by Herts Urgent Care Ended
  • Salary £8.50 per hour increasing to £9.00 - £11.30 per hour post probation
  • Part Time positions, evenings, overnight and weekend shifts available
  • NHS pension
  • Childcare voucher scheme
  • Training and Development opportunities
  • Perk Box Reward scheme

As a Call Handler you will be the first point of contact for patients, their relatives and other health care professionals. You will be trained to use the NHS Pathways system to enable you to carry out an assessment of the caller’s needs You as well as provide basic advice and health information ensuring they are directed to the most appropriate healthcare professional or service.. Successful applicants will be paid to complete a Pathways training course

There are opportunities to pick up additional shifts should you wish to do so

The qualities we are looking for

  • Have exceptional communication and interpersonal skills
  • Can demonstrate empathy, patience and compassion
  • Able to listen carefully and record details accurately
  • Strong IT and keyboard skills

HUC provides a vitally important, high quality service; delivering a variety of urgent care services to patients. As a highly successful not-for-profit Social Enterprise with a good CQC report providing excellent and quality unscheduled care services, HUC offers a supportive, enjoyable, team based culture.

Our Values

Quality Services, Efficiency, Patient Care, Respect

Should you be short listed for this position, a member of the recruitment team will contact you

Required skills

  • Admin
  • Empathy
  • Telephone Manner
  • Listener
  • it

Reference: 33618232

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