111 Call Handler, Welwyn Garden City

Posted 2 January by Herts Urgent Care Ending soon

111 Call Handlers

Welwyn Garden City

  • Salary £8.50 per hour increasing to £9.00 - £11.30 per hour post probation
  • Part Time positions, covering a variety of shifts including overnights and weekends
  • NHS pension
  • Childcare voucher scheme
  • Training and Development opportunities
  • Perk Box Reward scheme

Herts Urgent Care (HUC) is seeking compassionate, motivated and organised 111 Call Handlers for our NHS 111 service. As a highly successful not-for-profit Social Enterprise with a good CQC report providing excellent and quality unscheduled care services, HUC offers a supportive, enjoyable, team-based culture.

In this role you will

  • Be trained to be fully confident and proficient in the NHS Pathways system
  • Carry out an assessment of patients need
  • Ensure that patients are prioritised appropriately and directed to the right place, first time
  • Identify and safeguard appropriately any issues regarding a vulnerable child or adult
  • Share and utilise areas of knowledge and skills to enhance patient care

The qualities we are looking for

  • Have exceptional communication and interpersonal skills
  • Can demonstrate empathy, patience and compassion
  • Able to listen carefully and record details accurately
  • Strong IT and keyboard skills
  • Able to commit to working a 24 hour rotating shift pattern including working weekends and public holidays
  • Be able undertake a 4 week full time training course prior to staring the position, for which you will be paid

Our Values

  • Quality Services
  • Efficiency
  • Patient Care
  • Respect

Please note, due to the volume of applications we receive you will only be contacted if your application for this post has been successful

Required skills

  • Administrative
  • Empathy
  • Telephone Manner
  • it

Application questions

Are you able to work Bank Holidays including Christmas day?
Are you able to work weekends?

Reference: 32765185

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