111 Call Handler - Coronavirus Calls

Posted 12 March by Your World Healthcare

Job Title: Coronavirus Call Handler

Starting: ASAP

Duration: Ongoing

Hours: Monday to Sunday working shifts between 6am to 9pm (working 5 shifts per week, 37.5 hours per week)

Location: Bristol, BS34

Main Duties

  • Dealing with a high volume of inbound calls from the public regarding the Coronavirus.
  • Utilisation of communication skills in management of challenging calls and child protection concerns.
  • To keep accurate records of clinical enquiries to the service.
  • To work co-operatively within the organisation, sharing and utilising areas of knowledge and skills to enhance patient care.
  • To perform general administrative duties, when workload requires.
  • To support line management through undertaking additional delegated administrative tasks when required to support effective service delivery, e.g. entering information onto existing databases.
  • To provide simple health information advice in line with NHS policies and approved sources.

Application questions

Do you have at least 12 months customer service experience?
Can you start ASAP working Monday - Sunday, shifts between 6am - 9pm?
Can you easily get to Bristol?

Reference: 40147351

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