1 x Full Time Telesales Agent
Reports to: Telesales Senior
Region: AFS UK
Overall Purpose of the Role;
As a Telesales Agent you will be joining a successful and established team assisting customers with
placing their orders as well as answering any queries they have with their accounts. To ensure Aryzta
Food Solutions deliver the best customer service we aim to promote our products and services by
phone, answer incoming customer calls and make outgoing sales calls. Telesales Agents will be
required to maintain good understanding of our products and services that we offer as a business.
Main Duties & Responsibilities include;
- Answering incoming customer calls, processing sales orders.
- Making outgoing calls in order to sell products and services from a scheduled call plan.
- Upselling all products and services Aryzta Foods Solutions offer.
- Accurately and efficiently update customer information on to SAP system. e.g optimising call
times / contact details etc
- Process credit card payments and troubleshoot any issues that may arise.
- Assisting customers with delivery time via the online tracking system.
- Maintain and develop individual knowledge of products.
- Meeting relevant KPIs to ensure consistent performance.
- Promoting Ecommerce.
- Handling complaints towards a resolution.
- Building relationships with other departments.
- Great customer service provided to all
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