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Workplace Skills 101: Communicating in a Multi-Generational Workforce- 4 day online course cover image

Workplace Skills 101: Communicating in a Multi-Generational Workforce- 4 day online course
Hudson

THIS WORKSHOP IS FOR BUSINESSES AND ORGANISATIONS ONLY. IT REQUIRES A MINIMUM OF 5-LEARNERS (AT £1,580 EACH) TO RUN

Summary

Price
£1,580 inc VAT
Study method
Distance + live classes
Duration
16 hours · Full-time
Qualification
No formal qualification
Assessment details
  • Team exercise (included in price)
Additional info
  • Tutor is available to students

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Overview

This course is part of our workplace skills 101 series, designed for companies and organisations. The series is taught by an Industrial and Organisational (IO) Psychologist. So what is IO Psychology? IO psychologists focus on the behaviour of employees in the workplace. They apply psychological principles and research methods to improve the overall work environment, including performance, communication, professional satisfaction and safety. They can do this through a number of ways, such as observation, or in this case, through workshops and online courses aimed at employees.

There are many variables that determine how well an organisation or company operates. Effective communication and conflict resolution, process evaluation, professional competence and effective management are examples of the components necessary for businesses to succeed. Often, shortcomings in any of these areas can be traced back to the ways employees are selected, trained, share information or interact. IO psychologists use their knowledge of human behaviour to address these challenges.

IO psychology techniques can be applied to all types of organisational and workplace settings, such as manufacturing, commercial enterprises, labor unions and health care facilities. Specific applications can include creative strategic thinking, delegating skills, effective decision-making strategies, team development, emotional intelligence for teams, performance feedback and coaching, leadership skills, and work-life balance.

How does this class work?

This is a virtual, live online class, taught by a tutor in real-time. It requires a minimum of five learners to run (i.e. you’ll need to enrol 5 learners). The customer (e.g. organisation/company) can select their own class date/s. The tutor will use diagrams, illustrations, and examples to teach the course. You will also be provided with digital course material (where necessary), that you will use during the course. The tutor will give students the opportunity to interact with him/her during or after the lessons.

Key features of class:

  • 4-day, 4 x 4hr live, online workshop
  • Taught by an IO Psychologist
  • Requires a minimum of five learners to run
  • The customer (i.e. organisation/company) can select their own class date/s
  • Course material provided, where necessary
  • Course can be taken remotely, from any where in the world
  • Ideal for both concentrated or dispersed employees
  • No exams required upon completion of course

Assessment details

Team exercise

Included in course price

Description

What’s covered in this workshop?

This workshop will provide an interactive approach to uncovering the most impactful generational differences we encounter most frequently on the job and the tools/skills required to foster these differences into more productive relationships. Participants will also explore their personal communication styles and the impact it has on others along with how making age-based assumptions can diminish both respect and trust in the workplace.

Key outcomes

  • Build communication and listening skills and increase trust and respect for differences amongst staff
  • Establish successful means for avoiding common stigmas and handling miscommunications in the workplace
  • Avoid falling prey to stereotypes in regard to general views on group differences vs unique individual characteristics
  • Assess what is the generational gap workplace leaders now face (from iGen to Millennials to Boomers)
  • Explore not only the most critical generational differences impacting the workplace but how the workplace itself has changed and the skills required to either overcome or nurture these differences for improved business performance

Approach and features

  • Increase self-awareness through completion of a self-assessment and group discussions around perception and how others may view you
  • Think on your feet and practice communication and listening skills through activities that build empathy
  • Create a learning plan to help transfer workshop learnings to the workplace

Bridging the generational gap through effective communication

Bridging the generational gap is about many things other than what makes us different. It is about being open to learning and understanding why these differences exist. It is about changing the mindset for which we were traditionally taught to view work and exploring new ways to communicate with others. We are all faced with the task to leverage our differences in a way that makes each person around us successful. This requires the core skills of patience, listening with respect, asking to learn vs tell, compromise, adaptability, admitting when one may need help, and above all learning how to flex your style to not treat others the way you would want to be treated, BUT to treat others the way they would want to be treated.

Requirements

All you need is an internet connection and a device, such as a smart phone, tablet, laptop or PC, and an internet connection. We recommend you access it using either a laptop or desktop computer through Google Chrome.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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