Working in Healthcare Certificate

Study House

Certificate of completion

Digital certificate - Included

The course is designed for home study or distance learning and is comprised of comprehensive printed course notes presented in an A4 ring binder, together with course assignments and study guide. Tutor support and a student helpline facility are integral to the course, and students have a full 12 months in which to complete their studies. Actual study time will be of the order of 90-100 hours.

The course is divided up into five study units, each with one tutor marked assignment to be completed. Each assignment contains approx 8-10 written tasks to be completed which are then submitted to a subject tutor for marking. Where required assignments can be re-submitted after amendment in the event that the assessment standards are not full met on first submission.

The course units and topics are as follows:

Unit 1: Understanding the Structure of the Health Care Sector

The National Health Service

Structure of the Healthcare System in the UK

• The Department of Health
• The Secretary of State for Health
• NHS England
• Clinical Commissioning Groups
• Health and Wellbeing Boards
• Public Health England

Delivery of NHS Services

• Primary Care Services
• Health Care in the UK Home Countries
• Private Health care
• The Complementary and Alternative Medicine Sector

Unit 2: Liaise Between Primary, Secondary and Community Teams

• Primary Health Care Team
• Secondary Health Care Team
• Community Health Care Team
• Forming Healthy Working Relationships with Others
• Working Together in Teams
• Working in Partnership with Others
• Confidentiality
• Legislation relating to information sharing
• Work in ways that are agreed with the employer
• Legal Responsibilities
• Summary of legislation and regulations
• Useful links

Unit 3: Support Individuals to Identify, Access and Use Services and Facilities

• Services and Facilities about Which Individuals May Require Information
• Services provided in an Individual’s Home
• Services and Facilities provided outside the Individual’s Home
• The Benefits of Accessing a Range of Services and Facilities
• Identify Possible Barriers to Accessing and Understanding Information
• Support Individuals to Understand Information
• Check an Individual Understands the Information
• Support Individuals to Identify and Select Services and Facilities
• Agree Preferred Options for Services and Facilities
• Support Individuals to Access and Use Services and Facilities
• Support Individuals to Review Access to and Use of Services and Facilities
• Methods of Giving Feedback
• Other Sources of Support

Unit 4 Physical Resources to Meet Service Delivery Needs in a Health Setting

• Physical Resources
• Equipment, Supplies and Aids and Medications Needed By an Individual Receiving Care
• IT Office Equipment and Supplies
• Managing Physical Equipment Supplies and Materials
• Plan the Use of Physical Resources
• Obtain Physical Resources
• The Purchasing Policy and Procedure
• An Environmentally Friendly Purchasing Policy
• Ensuring Continued Availability and Quality of Resources
• Monitoring the Use of Physical Resources
• Space Management
• Safeguarding Equipment
• IT Security
• Managing Human Resources Efficiently

Unit 5: Give Customers a Positive Impression of Yourself and Your Organisation

• Establishing Rapport with Customers
• Responding Appropriately To Customers
• Communicating Information to Clients

This programme is designed for people who wish to gain a recognised award to enable them to begin work or improve their career in health care support and administration roles. It is designed for anyone working or planning to work in general practice, health centre or hospital support and administration occupations and who wish to demonstrate a relevant range of knowledge and job skills.

There are no study pre-requirements as the course is intended for learners who have not studied this topic beforehand.

The course is intended for learners following a health care support or administration career route and is relevant to a variety of administrative roles in general practice, health centre and hospital environments.

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