Windows 7 Enterprise Desktop Support Technician (Includes Access to our IT Library)
Gain an in-depth understanding of the Windows 7 operating system.
ITonlinelearning
Summary
Additional finance options available
- Exam(s) / assessment(s) not included in price, and must be purchased separately
- Tutor is available to students
Overview
Expand and prove your ability to work with Microsoft Windows 7 with our engaging, tutor-led course.
Microsoft Windows 7 Enterprise Desktop Support Technician 70-685 exam is part two of a two-part series of courses to validate your skills and knowledge essential to configure and administer Windows 7.
What will you learn?
- Startup
- Device Drivers
- Performance
- Security
- Applications
- Logon
- User profiles
- Network and Remote Connectivity
- Group Policy
Why not try the training before you buy?
Get access to a free trial of the course, explore different learning segments and get an exact idea of how the training is delivered.
Credit toward MCSA Windows 7
ITonlinelearning’s courses follow official Microsoft curriculum and Microsoft 70-685 Enterprise Desktop Support Technician course contributes a credit toward the Microsoft Certified Solutions Associate (MCSA): Windows 7 certification, which ITonlinelearning also offers.
What do you Get?
- Expert, instructor-led training delivered via video streaming
- Extensive demonstrations and presentations delivered in a multimedia format
- Practice tests and full exam simulators
- Unlimited access to the course for 1 year
What Next?
Enquire today! Our Advisors can answer any questions you have and set up your learning page as soon as you are ready to start your studies.
** This course bundle is part of our IT Library which also includes Certified Network Professional (CCNP), CISSP, MCSA: Windows Server 2016, MCSE: Cloud Platform and Infrastructure and MCSE: Productivity and many more **
Certification
Microsoft Certified Solutions Associate (MCSA) Windows 7
Description
Course Outline
Module 1: Windows 7 Recovery Environment
- Configuring and Troubleshooting Startup Settings
- Operating System Services Issues
- Module Review
Module 2: Using Group Policy
- Resolving Client Configuration Failures
- Help Desk Trouble Tickets
- Module Review
Module 3: Hardware Device and Driver Issues
- Physical Failures
- Device Driver Failures
- Manage Unsigned Drivers
- Install Driver in Driver Store
- Manage Device Driver Installation
- Help Desk Incidence Reports
- Module Review
Module 4: Network Connectivity Issues
- Understanding Network Settings
- Troubleshoot IPv4 Connectivity
- Name Resolution
- IPV6 Networks
- Module Review
Module 5: Remote Connectivity Issues
- Creating a VPN Connection
- Network Policy Settings
- Using Remote Desktop
- Using Remote Assistance
- NAP Issues
- DirectAccess Issues
- Module Review
Module 6: Logon and Resource Access Issues
- Configure Password Policies and User Properties
- Identify Logon Errors
- User Profile and File Access Issues
- Offline Files and Printer Access Issues
- File Access Trouble Ticket
- Module Review
Module 7: Security Issues
- Encrypting and Recovering a File
- Recovering BitLocker-Protected Drives
- Internet Explorer and Content Access Issues
- File Permissions Issues
- File Access Permissions
- Module Review
Module 8: Operating System and Application Issues
- Application Operations Issues
- Applying Application and Windows Updates
- Module Review
Module 9: Performance Related Issues
- Resource Monitor
- Performance Monitor
- Data Collector Set
- Performance Monitor Alerts
- Overview of Event Viewer
- Assign a Task to an Event
- Module Review
Who is this course for?
This course is aimed at people working towards their MCSA: Windows 7 certification, or those looking to improve their knowledge of the Windows 7 operating system.
Requirements
There are no academic requirements to study this course, but an interest in the material will prove beneficial.
Career path
- Service Desk Engineer
- Help Desk Support
- Network Support Engineer
- Service Desk Analyst
- Junior IT Engineer
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
