Waiter Training Course

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Academy for Health & Fitness


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£10 inc VAT (was £415)
Offer ends 30 November 2020
Study method
Online, self-paced
4 hours
Access to content
365 days
No formal qualification
4 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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This Waiter Training Course is the only guide you need for learning the essential topics thoroughly and acquire the necessary skills for a special discounted price. With only 4 hours of training towards your CPD-accredited certificate and course materials designed by industry experts, any of your dreams in professional life can be turned into a reality.

Our exclusive Waiter Training Course follows an advanced curriculum with topics broken down into a total of 11 scaled-down modules for your ease of self-paced learning. These modules will assist you in grasping the basics and leading you to the steps of getting a comprehensive understanding of all aspects of the Waiter Training Course. The course materials designed by experts are easily accessible 24/7 by any of your smartphones, laptops, PCs, tablets etc. Our expert instructors are available on weekdays to listen to any of your queries via email and help you in achieving your goals.

Finally, you will receive a CPD-accredited certificate which will fast-track your career and showcase your expertise on this topic to excel in your professional life. This professional certification along with your in-depth understanding of the course materials will put you ahead in this sector as well as the relevant job market.

Key Topics to Be Covered

  • An introduction to the foodservice industry and its sectors
  • The different stages of the foodservice cycle
  • Factors contributing to the meal experience
  • How to make a great first impression with your customers
  • An overview of personal health and hygiene standards
  • Sanitary food handling and food safety hazards
  • The skills and characteristics of an excellent waiter
  • How to handle customer complaints and incidents

Learning Outcomes

  • Gain an insight into the foodservice industry and the role of waiter/waitress
  • Understand the factors that contribute to an exceptional meal experience
  • Identify the different stages of the foodservice cycle
  • Develop your customer service skills and learn to make a great first impression
  • Demonstrate awareness of personal hygiene, food hygiene & food safety standards
  • Learn about the skills and characteristics required to be a successful waiter
  • Know how to manage customer complaints with professionalism
  • Take action in the case of a customer incident such as an allergic reaction


4 CPD hours / points
Accredited by The CPD Certification Service

Course media


The food industry is one of the largest contributors to the UK economy, contributing over £100 billion to the UK’s GDP. Waiters play a crucial role in the foodservice sector and the overall customer experience, from taking orders to delivering food. In the Waiter Training Course, you will gain all the necessary skills to become an excellent waiter and deliver a high standard of customer service.

Through this comprehensive waiter training program, you will deepen your knowledge of the foodservice industry and its key sectors, taking you through the fundamental stages of the foodservice cycle. You will also learn about food hygiene and safety regulations in the UK.

Furthermore, this course includes step-by-step training on delivering excellent customer service, with guidance on best practice for how to handle customer complaints and incidents, as well as tips for enhancing the meal experience.

Skills You Will Gain

  • Customer service skills
  • Catering skills
  • Interpersonal skills
  • Food hygiene & safety
  • Money management
  • Complaints management

Course Curriculum:

Module 01: Facts about Food Service Business and Waiters

  • People and Food Service
  • Sectors of Food Serving Industry
  • Stages of Food Service Cycle
  • Factors Contributing to Meal Experience
  • The Importance of Waiter Service
  • The Importance of Impression

Module 02: The First Impression You Make

  • Be on Time
  • Present Yourself Appropriately
  • Be Yourself
  • Use Small Talk
  • Have a Winning Smile
  • Be Open and Confident
  • Be Positive
  • Be Courteous and Attentive

Module 03: Calmness & Friendliness

  • Calmness in Rush Hour
  • Things That May Bother
  • Working under Pressure
  • Handle Criticism and Tolerance
  • Being Friendly with Customer and Staff

Module 04: Personal Health and Hygiene

  • Grooming
  • Personal Hygiene
  • The Habit of Hygiene
  • Restaurant Hygiene

Module 05: Sanitary Food Handling

  • How Foods Become Contaminated
  • Bacteria and Other Harmful Elements
  • Preventing Food Poisoning

Module 06: Personal Skills

  • Factors for Success in Food and Beverage Service
  • Developing Interpersonal Skills
  • Dealing With customers
  • Customer Complains and Incidents

Module 07: Product Knowledge and Service

  • Menus
  • Menu Knowledge and Accompaniments
  • Cuisine and Service Terms
  • Develop Skills in Matching Food and Drinks/Beverage

Module 08: Service Sequences

  • Take Booking for Table Service
  • Preparing the Service Area
  • Taking Order for Food and Beverages
  • Serving Food and Beverages
  • Clearing during service
  • Clearing following service
  • Deal With Payments

Module 09: Additional Responsibilities Apart from Food Serving

  • Event Service Staff Roles
  • Event administration
  • Service and Staff Organisation
  • Weddings

Module 10: Supervisory Responsibilities

  • Supervise Within Legal Requirements
  • Improve Customer Relations
  • Maintain Practices and Procedures for Handling Payments
  • Receive, Restore and Return Drinks

Module 11: Safety Considerations

  • Accidents Don’t Just Happen
  • First Aid in the Restaurant
  • Potential Hazards in Restaurant
  • Fire Safety in Restaurants

Assessment Process

Once you have completed the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results.

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

Upon passing the assessment, you will receive proper certification that is recognised all over the UK as well as internationally. The PDF certificate is free of cost which you can download instantly upon completing the assessment or you can order it via online. You can also receive an original printed copy of the certificate for showcasing your achievement anywhere and everywhere, which will be sent to you by post. The postal fee for this printed copy is only £5.99, with no additional fees or expense.

Who is this course for?

This comprehensive waiter training course is a must for aspiring waiters and catering professionals who are looking to gain a more in-depth understanding of the role and the responsibilities involved in the foodservice business. There are no specific entry requirements for this course, which is open to both full-time and part-time students.

Career path

The Waiter Training Course is a must for anyone looking to gain the relevant skills and knowledge to become a professional waiter or fast track a career in the catering sector. Professions in this field include the following:

  • Waiting staff
  • Catering Assistants
  • Barista

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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