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Virtual Assistant with Copywriting, Productivity & Customer Service Training
Thames College

4 in 1 CPD Accredited Bundle | 4 Free PDF Certificates | Voiceover & Visual Elements Included | Instant Access

Summary

Price
Save 9%
£19 inc VAT (was £21)
Offer ends 28 February 2026
Study method
Online, On Demand
Duration
5.3 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited PDF Certificate - Free
  • Reed Courses Certificate of Completion - Free
  • Hardcopy CPD Certificate - £8.99
Additional info
  • Tutor is available to students
17 students purchased this course

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Overview

By 2026, remote work is projected to grow by 32% in the UK, making virtual assistance one of the top three fastest-growing professions.

The demand for Virtual Assistants (VAs) has rapidly increased as businesses shift towards remote and digital operations. From small business owners to multinational corporations, many are now hiring Virtual Assistants to support a wide range of tasks, including administrative duties, customer service, content writing, and calendar management. With the flexibility to work from home and collaborate across time zones, the VA role offers both freedom and opportunity.

However, succeeding as a Virtual Assistant requires more than basic admin knowledge. You must know how to manage your time, communicate clearly, write for clients, and present yourself professionally. This Virtual Assistant with Copywriting, Productivity & Customer Service Training course brings together all the necessary skills in one complete training package.

This Virtual Assistant with Copywriting, Productivity & Customer Service Training course bundle includes four focused courses that build both your technical and soft skills. It covers admin support, copywriting, customer service, time management, and self-marketing strategies. Whether you’re starting your journey as a Virtual Assistant or seeking to improve your freelance services, this Virtual Assistant: Copywriting & Customer Service course equips you with the tools to serve clients effectively.

Courses we are offering:

  • Course 01: Virtual Assistant
  • Course 02: Time Management & Productivity for Freelancers and Virtual Assistants
  • Course 03: Copywriting and Content Creation for Virtual Assistants
  • Course 04: Customer Service Support and Helpdesk Skills for Remote Workers

You will learn how to manage your workload, deal with clients professionally, and market your services to stay ahead of competition. By completing all four courses together, learners will develop the ability to handle diverse client tasks while maintaining a balanced workflow.

Additional perks of selecting Virtual Assistant: Copywriting & Customer Service course from Thames College:

This Virtual Assistant: Copywriting & Customer Service course offers you the benefit of —

  • Learn Virtual Assistant: Copywriting & Customer Service with an engaging voiceover and visual elements.
  • Get 1 year access to the Virtual Assistant: Copywriting & Customer Service course.
  • Participate in quick assessments and get instant feedback on your Virtual Assistant: Copywriting & Customer Service course progress.
  • Study Virtual Assistant: Copywriting & Customer Service on your own schedule.

Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Hardcopy CPD Certificate

Hard copy certificate - £8.99

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

4
sections
30
lectures
5h 17m
total

    • 1: Module 1: Introduction to Virtual Assistant Preview 16:24
    • 2: Module 2: Administrative Support Skills 20:43
    • 3: Module 3: Communication and Client Relations 17:29
    • 4: Module 4: Specialised Virtual Assistant Services 18:39
    • 5: Module 5: Marketing Yourself as a Virtual Assistant 19:55
    • 6: Module 6: Work-Life Balance and Self-Care 14:42
    • 7: Leave a Review 01:00
    • 8: CPD Quality Standard Certificate (Optional) 01:00
    • 9: Continue your learning journey with more courses from Thames College. 01:00

    • 10: Module 1: Laying the Foundations for Effective Time Management 13:49
    • 11: Module 2: Planning, Scheduling and Task Management 16:31
    • 12: Module 3: Staying Focused and Managing Distractions 13:31
    • 13: Module 4: Tools, Habits, and Ongoing Improvement 18:23
    • 14: Leave a Review 01:00
    • 15: CPD Quality Standard Certificate (Optional) 01:00
    • 16: Continue your learning journey with more courses from Thames College. 01:00

    • 17: Module 1: Foundations of Copywriting 15:29
    • 18: Module 2: Writing for Business Communication 14:59
    • 19: Module 3: Content Creation for Digital Platforms 18:43
    • 20: Module 4: Editing and Proofreading Skills 15:10
    • 21: Leave a Review 01:00
    • 22: CPD Quality Standard Certificate (Optional) 01:00
    • 23: Continue your learning journey with more courses from Thames College. 01:00

    • 24: Module 1: Foundations of Remote Customer Support 15:09
    • 25: Module 2: Communication and Problem-Solving Skills 18:30
    • 26: Module 3: Remote Helpdesk Operations and Ticket Management 19:29
    • 27: Module 4: Performance, Security and Best Practices 17:21
    • 28: Leave a Review 01:00
    • 29: CPD Quality Standard Certificate (Optional) 01:00
    • 30: Continue your learning journey with more courses from Thames College. 01:00

Course media

Description

The Virtual Assistant: Copywriting & Customer Service Course bundle includes four key training programmes:

Course 01: Virtual Assistant Course: This course introduces the role of a VA, focusing on daily tasks such as inbox management, scheduling, and document preparation. You will also learn how to support business operations, maintain client relationships, and deliver value remotely.

Course 02: Time Management & Productivity: Time is a VA's most valuable asset. This course helps you build the foundations of time management, create productive schedules, reduce distractions, and use tools that help maintain consistent output across tasks.

Course 03: Copywriting and Content Creation: VAs often write emails, website content, blog posts, and social media captions. This course develops your ability to write clearly, target messages for business communication, and improve accuracy through editing and proofreading techniques.

Course 04: Customer Support & Helpdesk Skills: This course focuses on managing customer service in a remote setting. It explains ticketing systems, performance monitoring, client support best practices, and how to resolve issues while maintaining customer satisfaction.

Who is this course for?

  • Jobseekers looking to transition into remote work
  • Freelancers or self-employed professionals who want to offer VA services
  • Stay-at-home parents or career returners looking for flexible roles
  • Administrative staff aiming to move into virtual environments
  • Small business owners who want to improve their support and client management skills

Requirements

No previous experience or qualifications are required to enroll in our Virtual Assistant: Copywriting & Customer Service course. This course is designed for anyone eager to learn, whether you're an experienced professional or just starting out.

Join us and take the first step on this exciting path!

Career path

  • Virtual Assistant – £22,000 to £35,000/year
  • Freelance Executive Assistant – £25,000 to £40,000/year
  • Customer Support Agent (Remote) – £20,000 to £32,000/year
  • Copywriter – £28,000 to £45,000/year
  • Social Media Assistant – £23,000 to £38,000/year
  • Content Creator – £26,000 to £42,000/year
  • Helpdesk Support Technician – £22,000 to £34,000/year
  • Remote Project Assistant – £24,000 to £37,000/year

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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