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About this Course
This course is written for those individuals working within a corporation that are looking for some structure that may assist them when given the unenviable task of “Re-Engineering” the corporation’s business processes and information systems in an effort to follow new directional and operational strategies developed by the corporation’s leadership body.
The goals of this course are to provide a structural framework to approaching this Business Process Re-Engineering effort, to provide insights as to how best to complete the work that needs to be done to ensure that what is created is fully aligned on completion with the directional strategies of the corporate leadership team, and to provide a road map for the tasks that need to be completed in order to achieve the actual implementation of the new processes and supporting information systems.
From the point that this methodology ends, operational departments of the corporation should more easily be able to package the defined out-putting tasks to be completed into actual development projects that will implement the changes required.
This methodology also pays respect to and incorporates the frequently changing dynamics of process within corporations due to the rapidity with which current technological innovations are pushing change, forcing new operational directions and value chain re-definitions.
What you will learn
Once you complete this course, you will:
- Understand a top down methodology for redesigning business and systems processes
- Have at hand a usable toolkit for delivering process improvement projects in a corporation
- Have the tools and knowledge to be able to facilitate process improvement projects
- Understand how to deliver a "Conference Room Pilot" project.
This course covers the following topics
A Macro View of Business Process Design
- Introduction to Business Process Design
- Thoughts on Business Process Design / Re-Engineering
- Architecting for Competitive Advantage - Part One - The Problem
- Architecting for Competitive Advantage - Part Two - The Solution
- Architecting for Competitive Advantage - Concluding Comments
- Building Business Cases
- When Does a Conference Room Pilot Start?
- CRP - Objectives, Deliverables, and Best Practices
- CRP - Individuals and Roles
- Workshop Scheduling and Initial Planning
- Define Level 1 Summary Business Processes
- Define Level 2 Process Flows
- Develop Level 2 Process Flows and Document
- Develop Level 3 Process Flows and Map to Systems Applications
- Verify Application Mappings
- Performance Measures and Reports
- Interface Definitions
- Perform Systems Scenario “Application” Gap Analysis
- Develop Physical Implementation Strategy
- Develop Final CRP Deliverables
- Level 1 Process Model Example
- A - Workshop Schedule
- B - Workshop Attendee List
- C - Business Process Definition - Level 2
- D - Level 2 Process Checklist
- E - Report Questionaire
- F - Form Questionnaire
- G - Interface Questionnaire
- H - Workflow Questionnaire
- I - Level 2 Process Flow Description Example
- J - Level 3 Process Flow Description Example
- K - Systems Scenario Listing / Mapping
- L - Roles / Skills Checklist
- M - Performance Measures and Reports
- N - Interface Definition Template
- O - Information Architecture Template
- P - Functional and Workflow Specification
Who is this course for?
- You want to learn how to analyze, design, document and improve processes, or you are expected to do so.
- You look for a very practical approach to Business Process Management and BPMN.
- You want to use data analysis and forecasting to design or improve processes, or you are supposed to do it.
- You want to evaluate process improvements to advance your career.
- You are serious in pursuing technical Business Analysis activities.
- Students in this course should have some experience in the corporate business world preferably, with some background in designing and/or using business application systems
- The course targets those people in a corporation involved in trying to improve business processes and supporting information systems
- Software Designer to Project Manager.
- Test Manager to Project Manager.
- Project Manager to Chief Operating Officer.
- Project Manager to Sales / Senior Delivery Role.
- Business-As-Usual Role to Project Manager.
- Project Manager to Entrepreneur.
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