User Experience (UX)

We’ve packed years of industry experience into this comprehensive one day training course



£598.80 inc VAT
Study method
7 hours, Full-time
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Location & dates

Floor 22, The Shard
32 London Bridge Street
South East London
United Kingdom


Our London based one-day course has been designed by UX experts and will introduce you to fundamentals of user experience.

The behaviour your customers display online is the behaviour you have designed for, whether intentional or not.

Our UX course will teach you the skills you need to make sure you're in control of your customers' experience online.

You'll learn successful analysis and research techniques and design methodologies that will help you to meet your online business goals. All delivered by experienced professionals with years of experience in user-centered design, website usability and audience research.

Our User Experience course is available at our training centres in The Shard, London or Manchester. We also offer private training courses tailored to your needs, which are ideal if you have a team who wants to improve their UX knowledge and skillset.


This course will reveal the most effective ways to identify the needs and goals of your users and shows you how to implement techniques and approaches to better meet those needs.

We’ll take you through the key elements of UX from research and strategy to recommended tools that are used industry wide by our experts. By the end of the day you’ll have a deeper understanding of the main principles behind successful UX; principles that you can put into practice straight away.

What will I learn?Upon completion of the course you'll have gained the skills to:

  • How to identify the needs and goals of your users
  • The UX process, tools and deliverables
  • Usability testing and UX design theory
  • Best practice methods that will help embed the UX processes into your workflow, business or organisation

Why should I take this course?This course is aimed at anyone, whether new to UX or looking to sharpen your skillset and learn about the latest UX disciplines. You may be looking to improve how you work with your UX teams and external agencies or searching for best practice methods that will help embed the UX process into your workflow or organisation.Course OverviewUX overview

  • UX research
  • UX strategy
  • UX/UI design
  • Content strategy
  • Information architecture
  • Visual design
  • Interaction design
  • Usability and accessibility

The UX process

  • Discover, define, design, develop, deliver
  • Waterfall vs agile vs lean
  • User needs vs business needs

User research methods

  • Quantitative vs qualitative
  • What to use and when
  • Discussion guides
  • How to analyse your findings to generate insights

Business research methods

  • Stakeholder interviews
  • Workshops and co-creation sessions

UX tools and deliverables

  • Expert reviews
  • Competitor benchmarking
  • Personas
  • Storyboards
  • Content audits
  • Journey maps
  • Sitemaps
  • Sketches
  • Wireframes
  • Prototypes

Usability testing

  • Lab, remote and guerrilla
  • Moderated and un-moderated

Design theory

  • Sketching
  • Design patterns
  • Designing for persuasion
  • Designing for accessibility
  • Designing for mobile
  • Articulating design decisions

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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