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TWIN pack: Communication Skills & Assertiveness cover image

TWIN pack: Communication Skills & Assertiveness
ZandaX

NEW YEAR DEAL: TWO courses: Effective Communication with Confidence with CPD certificates, workbooks & Action Plans

Summary

Price
£19 inc VAT
Study method
Online
Duration
36 hours · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
36 CPD hours / points
CPD What's this?
Additional info
  • Tutor is available to students

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Overview

Learn how to communicate, and to do so assertively so that your needs are fulfilled too. See how to get the most from communication as a two-way process, and in a way that you use assertive behaviour to get outcomes where everyone wins.

PROFESSIONAL course option, with a ZandaX TWIN pack: Communication Skills & Assertiveness workbook and CPD certificate

The price includes comprehensive but easy-to-follow TWIN pack: Communication Skills & Assertiveness video courses, each delivered in 121 targeted modules with your own ZandaX workbook and Action Plan, and a personalized CPD diploma.

Support: this course has 60-day tutor email support, with response within 24 hours/one working day.

All TWIN pack: Communication Skills & Assertiveness courses are fully CPD certified.

This TWIN pack: Communication Skills & Assertiveness Power Pack contains 2 courses
[See the Description section below for the full course content]

Effective Communication Skills
Learn how to use great communication skills to be much more effective - and reduce your stress levels!

Using Assertiveness to Boost Your Self-Esteem
Learn about behavior types and how to deal with them. Improve your self confidence and get more control of your life.

CPD

36 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

ABOUT THE ZANDAX WORKBOOK: You get the special ZandaX workbook which gives a course summary and space for your notes, as well as our unique ACTION PLAN that enables you to relate the content to your own life, and to monitor and manage your ongoing development. How does that sound?

This great two-course pack will show you how to communicate effectively, and make sure you preserve your own needs in a confident but non-aggressive way.

WHAT YOU GET IN THIS PACK

COURSE: Effective Communication Skills
* How Communication Works
* Face-to-Face Communication
* Telephone Communication
* Written Communication
* Questioning and Listening Skills
* How to be an Effective Communicator
* Overcoming Communication Problems
* Getting Better Outcomes

COURSE: Using Assertiveness to Boost Your Self-Esteem
* Good and Bad Behavior Types
* Recognizing and Dealing with Bad Behavior
* Assertiveness and You - An Honest Look at Yourself
* Your Inner Voice: Being More Confident
* Assertive Body Language
* Three Steps to Being Assertive
* Proven Assertiveness Techniques
* Putting Assertiveness into Action

Who is this course for?

Anyone who wants to be a better communicator and know how to deal assertively with other people, simply and without difficulty.

Requirements

There are no pre-course requirements: whether you're new to training or have attended courses before, you'll find our style of presenting the subject matter to be engaging, useful and easy to retain.

Career path

A successful career must be based on good communication, but you also need to know how to satisfy your own needs and objectives in a non-aggressive way. This package shows you how to do it.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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