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Treating Customers Fairly and Handling Complaints in the Financial Services Sector

London Governance & Compliance Academy


£125 inc VAT
Or £41.67/mo. for 3 months...
Study method
5 hours · Self-paced
Access to content
1 year
No formal qualification

3 students purchased this course

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This course will help you to increase your knowledge in theory and practice about how to treat your customers fairly and in a compliant manner. It will also provide a sound grounding in the complaints handling procedure based on the financial regulations.



  • Basic Concepts of Treating Customers Fairly and Handling Complaints
  • Achieving a Fair Deal for Consumers
  • A Guide to Management Information
  • TCF Procedure, Disclosure and Identification
  • Identification, Investigation, Assessment and Reporting

Training Duration

This course may take up to 5 hours to be completed. However, actual study time differs as each learner uses their own training pace.

Training Method

The course is offered fully online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop and resume their training at any time.

At the end of each session, participants take a Quiz to complete their learning unit and earn a Certificate of Completion upon completion of all units.

Who is this course for?

This course is ideal for anyone wishing to understand how to achieve a fair customer treatment and complaints handling process based on the respective regulatory environment. It is also suitable to professionals pursuing regulatory CPD in Financial Regulation.

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.