Travel & Tourism Diploma

ABC Awards Endorsed Professional Certificate . Level 5. MCQ Assessment . Tutor Support

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£10.99 inc VAT (was £300)
Offer ends 11 April 2020
Study method
Online, self-paced
320 Hours
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Level 5 Diploma Travel & Tourism (Certificate of Achievement)
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Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Cement your place in the travel and tourism industry and develop the fundamental knowledge to kickstart your career with this best-selling course. This diploma course is endorsed by ABC Awards – a regulated organisation that ensures professional, reputable certification for further education.

This Travel and Tourism course is the ultimate learning experience for those who are new to this sector and require entry-level knowledge. You will cover all aspects of tourism and hospitality, including travel management, travel agencies, the role and responsibilities of a travel sales consultant, and tour operations. You will also learn about key tourism destinations.

Throughout this certificate program, you will develop fundamental hospitality management skills, which will help you to fast track your career in this industry.

Learning Objectives

  • A sweeping overview of the modern travel and tourism industry
  • The development of the travel & tourism industry in recent years
  • Understanding the influence of environmental awareness and the creation of competitive tourism products
  • Get introduced to the more intense and complex travel industry issues
  • Explore the various roles and responsibilities of the travel organizers
  • Planning and organizing national and international tour operations
  • understanding the value of valuable marketing in travel and tourism
  • Consideration of transportation options and logistics
  • The importance of sustainable tourism and environmental awareness
  • Crisis management and public awareness in travel and tourism
  • The basics of establishing and running a successful travel business
  • Deliver excellent, high-quality customer service for each client
  • Shopping pitfalls, including food and dining tips


Level 5 Diploma Travel & Tourism (Certificate of Achievement)
Endorsed by ABC Awards

Course media


Course Outline

Module 1: An Introduction to Travel & Tourism

  • What is ‘Travel And Tourism’?
  • Types of Tourism
  • Why Do People Travel?
  • Travel and Tourism Component Industries
  • Tourist Attractions
  • Types of Tour Operators
  • Tourism Development and Promotion
  • Regulatory Bodies
  • Ancillary Services
  • Role of Travel and Tourism Organisations and Their Interrelationships
  • Meeting Organisational Aims
  • Providing Products and Services
  • Environmental and Ethical Responsibilities
  • Contributions to The Economy

Module 2: The Business of Travel and Tourism

  • Travel and Tourism Business Environment
  • Public Sector
  • Private Sector
  • Geography of Travel and Tourism
  • International Travel and Tourism
  • UK Travel and Tourism
  • Types of Organisations in Travel and Tourism
  • Inbound, Outbound and Domestic Tourism

Module 3: Marketing to the Traveling Public

  • Decision-Making Process
  • Information Seeking
  • It’s All in The Details
  • Foundations for Understanding Tourist Motivations
  • Push And Pull Motivations
  • Maslow’s Hierarchy of Needs
  • The Travel Career Patterns
  • The Psychocentric–Allocentric Model
  • Segmenting The Tourism Market
  • Putting Segmentation Knowledge to Work

Module 4: Characteristics of Travel and Tourism Organisations

  • Business Structure and Control
  • Vertically-Integrated Organisations
  • Horizontally-Integrated Organisations
  • Documentation for Business Set-Up
  • Distribution of Profits
  • Tax Returns And VAT
  • Gain Competitive Advantage to Achieve Business Aims
  • Providing Added Value
  • New And Innovative Products and Services
  • Total Quality Management (TQM)
  • Providing Excellent Customer Service
  • Training and Developing Staff
  • Targeted Advertising and Promotion
  • Innovative Pricing Policies and Modern Sales Techniques
  • Integration and Consortium Membership

Module 5: Career Development within the Industry

  • Careers In The Travel and Tourism Industry
  • Front-Of-The-House
  • Back-Of-The-House
  • Entertainment
  • Career Progression
  • Training
  • Factors To Consider
  • Prepare For Employment in The Travel and Tourism Sector
  • Personal Skills Audit

Module 6: Sustainable Tourism

  • Why Should Tourism be Sustainable?
  • History of Sustainable Tourism
  • Tourism and The Sdgs
  • Need for Sustainable Tourism
  • Who are The Tourists?
  • Trends in Sustainable Tourism
  • Greater Interest in Experiential Tourism
  • Efforts to Battle Nature Deficit Disorder
  • Popularity of Nature-Based Travel
  • Generational Changes

Module 7: Sociocultural Impacts of Travel and Tourism

  • Promotion of Cross-Cultural Understanding
  • A Force for World Peace
  • Incentive to Preserve Culture and Heritage
  • Promoting Social Wellbeing and Stability
  • Commodification
  • Frontstage and Backstage
  • The Demonstration Effect
  • The Relationship Between Tourism And Crime
  • Factors Contributing to The Increased Likelihood of Sociocultural Costs
  • Cultural and Behavioural Differences Between Tourists and Residents

Module 8: Environmental Impacts of Tourism

  • Environmental Benefits
  • Environmental Costs
  • Environmental Impact Sequence
  • ‘Permanent’ Environmental Restructuring
  • Generation of Waste Residuals
  • Tourist Activities
  • Indirect and Induced Activities
  • Ecological Footprinting
  • Management Implications of Environmental Impacts

Module 9: Social Media and Tourism

  • How Tourism Companies Can Benefit from Using Social Media
  • Social Media and the Tourist’s Buying Journey
  • Successful Social Media Marketing in The Tourism Industry
  • Creating Great Content
  • Engaging With Tourism Influencers And Experts

Module 10: Tourism and UK

  • Britain's Visitor Economy Facts
  • Inbound Tourism to The UK
  • Repeat Visitors to The UK
  • Outbound Tourism
  • Destination of Outbound Visits
  • Domestic Tourism
  • Reasons for Domestic Trip
  • Destination of Domestic Tourists
  • Brexit and Tourism
  • Challenges and Opportunities of Brexit


Endorsed Certificate of Achievement

At the successful completion of the course, the learners can order an endorsed certificate by paying the accreditation fee of £108.There is an additional £10 postal charge for international students.

Certificate of Completion from Course Gate

At the successful completion of the course, the learners may order the Certificate of Completion from Course Gate (soft copy) by paying only £2. For the Printed hard copy of the certificate, the learners have to pay £9. There is an additional £10 delivery charge for international students.

Who is this course for?

Our Travel & Tourism Diploma is an introductory course that will benefit beginners and industry professionals alike. Those who are looking to break into the travel and tourism industry can use this internationally-recognised certification to help them gain the practical knowledge required to secure a position in this field. This distance learning course offers flexible studying and comprehensive training modules that can be accessed anywhere with a Wi-Fi connection. There are no entry requirements and learners of all levels can enrol.


  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Career path

On successful completion, this endorsed diploma course will help learners to secure a position in the following careers:

  • Travel Agent
  • Business Travel Consultant
  • Tour Guide
  • Holiday Representative
  • Accommodation Booker
  • Concierge Manager
  • Travel Sales Adivsor
  • Travel Specialist
  • Cruise Ship Director
  • Information Clerk
  • Recreation Worker
  • Tour and Travel Guide

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