Travel & Tourism - Course

Level 5 by ABC Awards | Tutor Support & Exam included | 110 CPD Credits | Free COVID-19 Course & Letter of Completion

CPD Courses


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£10 inc VAT (was £760)
Offer ends 08 December 2020
Study method
Online, self-paced
400 hours
No formal qualification
110 CPD hours / points
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

459 students purchased this course

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Travel & Tourism - Course

Certificate of achievement in Travel & Tourism Diploma Level 5. Additional CPD Accredited Travel & Tourism Certificate with 110 CPD points available with no extra study.The course comes with easy to understand e-learning study materials.

Endorsed Travel & Tourism Level 5 Certificate of Achievement. One of the highly rewarding and fascinating careers is to be a Travel & Tourism professional. By all standards of evaluation, Travel & Tourism Diploma Level 5 is a unique course. In this intensive Travel & Tourism Diploma Level 5 course, learners are equipped with professional ethics of travel and tourism, aviation, quality management and customer care, marketing in travel and tourism, transport and environment, human resource management, and so on. All these skills are in great demands both locally and globally.

Learners are able to study at their preferred time, location and pace. By registering for this Travel & Tourism Diploma Level 5 course, learners will not be constrained to complete the course at any specific time or deadlines. This Travel & Tourism : Diploma - Level 5 course is fully updated to meet the ultimate needs of the market trends and demands. This Travel & Tourism Diploma Level 5 course is exclusively delivered online. The lecture notes can either be downloaded or printed. When learners register for this Travel & Tourism Diploma - Level 5 course, they will be assigned a professional tutor who will be 100% available to attend to all the questions or enquiries they may have. This Travel & Tourism Diploma Level 5 is the right course that will expand one’s professionalism in the travel and tourism industry.


Endorsed by ABC Awards


110 CPD hours / points
Accredited by The CPD Standards Office

Course media


Travel & Tourism - Course

This Travel & Tourism Diploma Level 5 course is efficiently designed to provide the learner with all the fundamentals they need to develop a great career in the travel and tourism industry. People can sign up for this Travel & Tourism Diploma Level 5 course if they want to boost their curriculum vitae, expand their career prospects or become a consultant in the travel and tourism market.

Travel & Tourism - Course Benefits

Enrolling in this Travel & Tourism : Diploma - Level 5 course offers multiple benefits to learners:

  • Learners will be able to start and complete the course at their suitable time- they can even create their own study schedule.
  • Learners can participate in this course from the comfort of their homes.
  • The one-off payment covers key supporting documents, high quality lecture notes, professional tutor support, and online assessments.
  • Learners will enjoy 24/7 quality access to the e-learning platform.
  • They can claim a certificate from a registered awarding body.

Travel & Tourism - Learning Objectives

Our most advanced Travel & Tourism : Diploma - Level 5 has been designed for both newcomers to the industry and those in pursuit of promotion. With no specific prior education or experience required, course content begins with the basics and gradually introduces the more intensive and complex travel industry issues.

Along with an overview of the mechanics of the contemporary Travel & Tourism industry, learners explore the various roles and responsibilities of its primary participants at every level. A variety of travel challenges are opportunities are explored, along with destination consideration, the importance of environmental awareness and the creation of competitive tourism products. Explore the essential HR and marketing elements of Travel & Tourism operations, along with the steps required to establish and manage an independent Travel & Tourism organisation.

Upon successful completion of this Travel & Tourism : Diploma - Level 5 course, you will benefit from an array of new skills, talents and knowledge including:

  • A comprehensive overview of the contemporary travel and tourism industry
  • How the industry has evolved and developed over recent years
  • The essential features that make up quality travel and tourism products
  • What it takes to deliver superior customer service for every client
  • How to effectively plan and manage national and international tour operations
  • The importance of effective marketing in travel and tourism
  • Essential human resource management issues and responsibilities
  • Consideration of transportations options and logistics
  • The importance of sustainable tourism and environmental awareness
  • Crisis management, PR and public awareness in travel and tourism
  • The basics of establishing and running a successful travel business

Travel & Tourism - Course Outline

This intensive yet digestible Travel & Tourism : Diploma - Level 5 is delivered across 12 modules – each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.

Module 1 - An introduction to Travel & Tourism

This module covers the following topics:

  • Leisure Tourism
  • Business Tourism
  • Differences between Business Travel and Leisure Travel
  • Visiting Friends and Relatives (VFR)
  • Motivating Factors – Wanting to Travel
  • The Development of Leisure Travel
  • Advantages of a Package Holiday
  • The Disadvantages of Package Holidays
  • Self- Packaged Holidays
  • Changes in Travel and Tourism
  • Types of Tourist Destinations
  • Culture and Heritage
  • Plus more

Module 2 - Tourism Management: Tourism Products & Services

This module covers the following topics:

  • The Marketing Mix
  • The Components of the Tourism Product
  • The Product Life Cycle
  • Plus more

Module 3 - Concept of Tourism & Tourism System

This module covers the following topics:

  • Organisers and Retailers
  • Tour Operators
  • Travel Management Services
  • Information Technology and The Travel Trade
  • Consumer Protection
  • Checklist - Working With the Travel Trade
  • Plus more

Module 4 - Tour Operations Management

This module covers the following topics:

  • Transportation Reservations
  • Finding a Reputable Agent
  • Using a Travel Agent for International Travel
  • Plus more

Module 5 - Travel and Tourism Marketing and Sales

This module covers the following topics:

  • A Marketing Strategy
  • The GTA’s Marketing Role
  • Printed and Audiovisual Material
  • Travel and Agency Familiarisation Trips
  • Travel Trade Shows and Exhibitions
  • Measuring Promotional Effectiveness
  • Marketing Objective and Results
  • Marketing Activities
  • Plus more

Module 6 - Importance of Quality Customer Service

This module covers the following topics:

  • The Concept of Quality Management In Services
  • Quality Management in Tourism
  • Caring For Customers in Tourism
  • Plus more

Module 7- Managing Human Resources in Tourism Industry

This module covers the following topics:

  • The Importance of Human Resources
  • The Human Resources Development Strategy
  • A National Council for Tourism Education and Training
  • Linking Types and Levels of Training
  • Rewards, Benefits, and Compensation
  • Human Resources Information Systems
  • Plus more

Module 8 - Transport Management System

This module covers the following topics:

  • Changes in Transportation
  • Transport Principles
  • Comparing Different Forms of Land Travel
  • Advantages and Disadvantages of Different Types of Transportation
  • Issues In Transport Management
  • Transport and Environment
  • Plus more

Module 9 - Sustainable Tourism

This module covers the following topics:

  • Sustainable Development
  • Sustainable Tourism and Development
  • Roles and Responsibilities
  • Plus more

Module 10 -Managing Public Awareness Programmes

This module covers the following topics:

  • The Role of Public Awareness
  • Local Community Involvement
  • The Role of a Local Community Tourism Action Group
  • Relations with the Press
  • Workshops and Seminars
  • Campaigns
  • Making the Tourists Aware
  • Plus more

Module 11 -Crisis Management

This module covers the following topics:

  • Following a Crisis: Restoring Tourist Confidence
  • Putting a Communications Strategy in Place
  • Prepare A Crisis Management Plan
  • Reviewing Security Systems
  • Minimising Damage in a Crisis
  • Plus more

Who is this course for?

Travel & Tourism - Course

Our highest-level Travel & Tourism : Diploma - Level 5 is perfect for anyone looking to begin or further an existing career in the Travel & Tourism sector. Though intensive and in-depth, the content of the course has been designed with maximum flexibility and accessibility in mind. Regardless of whether you have any existing industry experience or knowledge, you will have every opportunity to earn an internationally recognised qualification and take a step closer to a rewarding career for life.

Our flexible courses are open to learners on a global basis and are free of both time-restrictions and deadlines. Study in your own time at a pace that suits you from any location with an Internet connection. All course materials are provided as standard and can be accessed 24/7 via our exclusive digital learning platform.

With the help of CPD the career you’ve been dreaming of could be right at your fingertips!


Travel & Tourism

There is no particular entry requirement.

OPTION-I: Endorsed Certificate of Achievement from ABC Awards

At the end of the course, learner can claim an endorsed certificate by paying £120 accreditation fee+postal charges.

Certificate of course Completion

(soft copy) can be claimed for £15. If you need hard copy of this certificate you will pay £25

OPTION-II: CPD Certificate

Upon successful completion of the course, a fee is payable for a CPD Accredited Diploma in PDF format or hard copy.

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hardcopy)=£90

Postage Charges:

National £9

International £15

Career path

Travel & Tourism - Course

Upon successful completion of our Travel & Tourism : Diploma - Level 5, candidates may choose to pursue an extensive range of careers including:

  • Travel agent
  • Tour guide
  • Holiday representative
  • Accommodation booker
  • Concierge manager
  • Cruise ship director
  • Information clerk
  • Recreation worker
  • Tour and travel guide

Questions and answers

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Arthur asked:

Is there a certificate supplied if this course is successfully completed?


Yes, on course completion you will get a free course completion certificate issued by the college. If you wish to receive an accredited diploma from ABC Awards, this is also possible for an additional fee of £95 plus postage. All of our courses are endorsed by ABC Award under the group’s Quality Licence Scheme.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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