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Travel and Tourism: Marketing, Customer Service and Transport Management
Janets

Free PDF Certificate | Tutor Support & Assessment Included | 1 Year Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
4 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Assessment details
  • Multiple Choice Questions (MCQ)/Assignment (included in price)
Additional info
  • Tutor is available to students
5 students purchased this course

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Overview

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Step into the dynamic world of travel with the Travel and Tourism: Marketing, Customer Service and Transport Management course—designed to prepare learners for a rewarding career in one of the UK’s fastest-growing industries. With the UK travel and tourism sector expected to contribute over £257 billion to the economy by 2025, skilled professionals in customer engagement, transport coordination, and marketing are increasingly in demand.

This course is ideal for aspiring travel consultants, tourism marketers, transport coordinators, or those entering hospitality and destination services. Roles within this sector typically offer salaries ranging from £24,000 to £45,000, with opportunities in travel agencies, tour operators, transport companies, and tourism boards both in the UK and internationally.

Learners will gain core knowledge in travel marketing strategies, service excellence, consumer behaviour, itinerary planning, and the management of passenger transport logistics. The course enhances customer-facing communication, sales awareness, and operational understanding—skills vital for providing memorable experiences in a competitive travel market. Enrol today to start your journey toward an exciting, people-focused career where every day brings new opportunities to explore and connect.

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What You Get Out Of Studying With Janets

  • Free PDF certificate upon successful completion of the Travel and Tourism: Marketing, Customer Service and Transport Management course
  • Full one-year access to Travel and Tourism: Marketing, Customer Service and Transport Management course materials
  • Instant assessment results
  • Full tutor support available from Monday to Friday
  • Study the Travel and Tourism: Marketing, Customer Service and Transport Management course at your own pace
  • Accessible, informative modules taught by expert instructors
  • Get 24/7 help or advice from our email and live chat teams with the Travel and Tourism: Marketing, Customer Service and Transport Management training
  • Study at your own time through your computer, tablet or mobile device
  • Improve your chance of gaining valuable skills by completing the Travel and Tourism: Marketing, Customer Service and Transport Management course

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Assessment details

Multiple Choice Questions (MCQ)/Assignment

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The course is delivered through Janets’ online learning platform. The Travel and Tourism: Marketing, Customer Service and Transport Management has no formal teaching deadlines, meaning you are free to complete the course at your own pace.

Course Modules

  • Module 1: Introduction to Travel and Tourism
  • Module 2: Tourism Products and Services
  • Module 3: Tour Operating and Travel Retailing
  • Module 4: Marketing in Travel and Tourism
  • Module 5: Developing Communication Skills
  • Module 6: Customer Service and Satisfaction
  • Module 7: Customer Relationship Management (CRM)
  • Module 8: Human Resource Management in Travel Industry
  • Module 9: Crisis and Visitor Attraction Management
  • Module 10: Transport Management Procedure
  • Module 11: Sustainable Tourism
  • Module 12: Public Awareness Campaigns
  • Module 13: Brexit and Its Impact on Tourism Industry

Method of Assessment

To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course.

After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.

Certification

All students who successfully complete the course can instantly download their free e-certificate. You can also purchase a hard copy of the certificate, which will be delivered by post for £9.99.

Who is this course for?

The course is ideal for those who are interested or already working in this sector.

Requirements

No prior qualifications are needed for Learners to enrol on this course.

Career path

This Travel and Tourism: Marketing, Customer Service and Transport Management course will assist you to get your desired job in the relevant field. The course will also progress your career, regardless of your present job status.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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