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Travel Agent, Customer Service, CRM with Travel and Tourism Level 5 - CPD Certified cover image

Travel Agent, Customer Service, CRM with Travel and Tourism Level 5 - CPD Certified
Training Edge

4 in 1 Bundle | Free 4 PDF Certificate Included | Instant Access | 14 Day Money Back Guarantee | 100% Pass Rate

Summary

Price
£100 inc VAT
Or £33.33/mo. for 3 months...
Study method
Online, On Demand
Duration
8.6 hours · Self-paced
Qualification
No formal qualification
Certificates
  • 4 Certificates - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

Overview

Travel Agent, Customer Service, CRM with Travel and Tourism Level 5 Bundle

Get instant access to this comprehensive Travel Agent, Customer Service, CRM with Travel and Tourism Level 5 bundle. Study online at your own pace, track your progress, and develop key skills from anywhere.

Course Highlights:

  • 14-Day Money Back Guarantee

  • 5 Expertly Curated Courses in One Bundle

  • CPD Accredited

  • FREE MCQ Exams with Unlimited Retakes

  • Instant Free PDF Certificates from REED upon completion

Courses Included:

  1. Travel Agent: Travel and Tourism Level 5

  2. Level 5 Customer Service

  3. Customer Relationship Management (CRM)

  4. Hotel Receptionist – Advanced Diploma Level 5

Why Choose This Bundle?
Studying these interconnected courses together offers a cohesive learning experience, helping you understand how customer service, CRM, and travel operations fit in the industry. This bundle is ideal for those aiming to boost their career in travel, tourism, and hospitality sectors.

Learning Outcomes:

  • Master the core skills of travel agency operations and tourism management

  • Develop advanced customer service and CRM techniques for effective client engagement

  • Gain expertise in hotel reception and hospitality management

  • Enhance your employability and career prospects in the travel and tourism industry

Enroll now to access unlimited learning, expert tutor support, and valuable CPD certification that can advance your professional journey in travel and tourism.

Certificates

4 Certificates

Digital certificate - Included

Note: Since you will get 1 auto-generated certificate from reed, you need to order certificate (for free) as soon as you complete the course to obtain the certificates of other courses.

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

6
sections
14
lectures
8h 36m
total

Course media

Description

Travel Agent, Customer Service, CRM with Travel and Tourism Level 5

At Reed Courses, we’re dedicated to offering high-quality, affordable learning experiences. Our Travel Agent, Customer Service, CRM with Travel and Tourism Level 5 bundle is no exception. Updated regularly, it delivers the latest industry insights and practical skills essential for your success.

Developed by industry experts, each course in this bundle is carefully crafted to provide you with a premium, well-rounded learning journey. Whether you’re aiming to enhance your current career or break into the travel and tourism sector, this course bundle is designed to equip you with the knowledge and confidence to excel.

Course 01: Travel Agent – Travel and Tourism Level 5

  • Module 1: An Overview of Travel and Tourism

  • Module 2: Managing the Quality of Tourism Products and Services

  • Module 3: Handling Tour Operations

  • Module 4: Marketing in Travel & Tourism

  • Module 5: Customer Service and Satisfaction

Course 02: Level 5 Customer Service

  • Module 1: An Overview of Customer Service

  • Module 2: Strategies for Understanding Your Customers

  • Module 3: The Customer-Focused Organisation

  • Module 4: Creating Customer Service Strategy

  • Module 5: Training & Development for Effective Customer Service

  • Module 6: Building Strong Relationships with Customers

  • Module 7: Communication in Customer Service

  • Module 8: Handling Complaints

Course 03: Customer Relationship Management (CRM)

  • Module 1: An Overview of CRM

  • Module 2: Understanding CRM Software

  • Module 3: Understanding Traditional and Social CRM

  • Module 4: Customer Lifecycle Management

  • Module 5: Sales Funnel

  • Module 6: Measuring CRM

  • Module 7: Customer Engagement Management Strategies

  • Module 8: How to Improve Customer Engagement

Course 04: Hotel Receptionist – Advanced Diploma Level 5

  • Module 1: Understanding Front Office Operations – Part 1

  • Module 2: Understanding Front Office Operations – Part 2

  • Module 3: Dealing with Hotel Guests

  • Module 4: Sales Skills

  • Module 5: Dealing with Overbookings

  • Module 6: Complaint Handling

  • Module 7: Security & Emergency Measures

CPD Accredited Certificate

Complete this bundle successfully and receive a verified CPD Accredited Certificate in PDF format from Training Edge. You can obtain your certificate for just $4.99.

Ready to start your journey? This bundle combines key skills in travel, customer service, CRM, and hospitality — giving you the edge to stand out in a competitive job market. Enrol today and step confidently into your future career!

Who is this course for?

This Travel Agent, Customer Service, CRM with Travel and Tourism Level 5 bundle is ideal for learners who:

  • Want multiple related courses bundled together for convenience and savings

  • Are looking to build or enhance skills in travel, customer service, CRM, and hospitality

  • Are students aiming to enter the travel and tourism industry

  • Are young professionals seeking career growth or role change

  • Are experienced professionals wanting to update or expand their knowledge

Who is this course for?

  • Aspiring travel agents and tourism professionals

  • Customer service specialists wanting advanced skills

  • Individuals working with CRM systems or managing customer relationships

  • Hotel receptionists or front office staff aiming to improve their expertise

  • Anyone interested in a comprehensive understanding of the travel and tourism sector

Requirements

  • No formal qualifications needed to enrol

  • Basic computer and internet skills to access the online materials

  • A keen interest in travel, customer service, and hospitality industries

  • Motivation to learn independently at your own pace

  • Willingness to engage with course content and assessments for best results

Career path

  • Travel Agent: £18,000–£25,000/year

  • Customer Service Manager: £22,000–£35,000/year

  • CRM Specialist: £25,000–£40,000/year

  • Hotel Reception Manager: £20,000–£30,000/year

  • Tourism Manager: £28,000–£45,000/year

Gain practical skills to boost your career in travel & customer service sectors.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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