Travel Agent and Consultant
Janets
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Summary
- Multiple Choice Questions (MCQ)/Assignment (included in price)
- Tutor is available to students
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Overview
Assessment details
Multiple Choice Questions (MCQ)/Assignment
Included in course price
CPD
Course media
Description
The course is delivered through Janets’ online learning platform. The Travel Agent and Consultant has no formal teaching deadlines, meaning you are free to complete the course at your own pace.
Travel Agent and Consultant Course Curriculum:
Module 1: Introduction to Travel and Tourism
- Defining Travel and Tourism
- Business Tourism
- Leisure Tourism
- Differentiating Between Business and Leisure Tourism
- Factors that Motivates to Travel
- Advantages and Disadvantages of Package Holidays
- Various Tourist Destinations
- Culture and Heritage
- Summary
Module 2: Tourism Products and Services
- D Marketing Mix
- Components of Tourism Products and Services
- Life Cycle of Tourism Product
- Product Feasibility
- Transportation
- Roads
- Feasibility from Government Point of View
- Feasibility from Private Sector’s Point of View
- Summary
Module 3: Tour Operating and Travel Retailing
- Introduction
- The Tour Operator
- Tour Operation Economics
- Consumer Trends Affecting Future of Tour Operation
- Demographic Factors
- Consumer Issues in Tour Operating
- Travel Agents
- Travel Agents and ICT
- Future of Travel Retailing
- Tour Operations Department
- Marketing the Tours
- Summary
Module 4: Marketing in Travel and Tourism
- Marketing Strategies
- GTA Marketing Roles
- Market Research
- Promotional Activities
- Advertisements
- Brochures
- Posters
- Promotional Videos
- E-mail Marketing
- Marketing Objectives
- Summary
Module 5: Developing Communication Skills
- Active Listening
- Barriers to Active Listening
- Enhancing Our Listening
- Asking Questions to Enhance our Listening
- Telephoning
- Factors in Successful Telephoning
- Time management
- Negotiation
- Finding Appropriate Tone in Negotiation
- Negotiation and Solving Problems
- Summary
Module 6: Customer Service and Satisfaction
- Introduction
- Quality Tourism Management
- Taking Care of Customer
- Deal With Complaints
- Summary
Module 7: Customer Relationship Management (CRM)
- Types of CRM
- Misunderstandings
- Defining CRM
- CRM Constituencies
- Commercial Contexts
- CRM Models
- IDIC Model
- Customer Lifecycle
- Customer Acquisition
- Customer Retention
- Summary
Module 8: Human Resource Management in Travel Industry
- Importance on HRM
- Human Resource Development Strategy
- Training
- National Council for Tourism Education and Training
- Future Training Needs
- Rewards, Bonus and Compensation
- Human Resource Information System
- Summary
Module 9: Crisis and Visitor Attraction Management
- Crisis Management
- Understanding Crisis
- Before Crisis
- During Crisis
- Visitor Attraction Management
- Categories
- Pressures Facing In Visitor Management
- Management Responses
- Summary
Module 10: Transport Management Procedure
- Principles of Transportation (Discuss shortly, try to use bullets)
- Different Forms of Land Transport
- Sea Travel
- Air Travel
- Advantages and Disadvantages of Different Types of Transport
- Issues in Transport Management
- Transportation and Environment
- Customer Safety
- Summary
Module 11: Sustainable Tourism
- Sustainable Development
- Sustainable Tourism and Development
- Roles and Responsibilities
- Summary
Module 12: Public Awareness Campaigns
- Role of Public Awareness
- Local Community Involvement
- The Role of a Local Community Tourism Action Group
- Relation With the Press
- Workshops
- Seminars on Public Awareness
- Making Tourists Aware
- Summary
Module 13: Brexit and Its Impact on Tourism Industry
- Brexit Tourism and the intimacy of Geopolitics
- Transformation Reversed Path Dependency
- Tourism Crises
- Consequential Crises
- Negative Mega Event
- Supply Side Issues
- Migration Control
- International Transport
- Funding
- Taxations and Regulations
- Demand Side Issues
- Domestic Tourism Effects
- Impact on UK Tourism
- Conclusion
Method of Assessment
To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the course exam, you will be able to apply for a CPD-accredited certificate as proof of your expertise.
Certification
All students who successfully complete the course can instantly download their free e-certificate. You can also purchase a hard copy of the certificate, which will be delivered by post for £9.99.
Who is this course for?
Thecourse is ideal for those who are interested or already working in this sector.
Requirements
The Travel Agent and Consultant Training is open to all students and has no formal entry requirements. To study the Travel Agent and Consultant Training course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.
Career path
The Travel Agent and Consultant Training is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Travel Agent and Consultant Training and gain an highly valuable skill that will help you excel in finding your ideal job.
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
