Travel Agency Course

Interactive Audiovisual Lessons & Exam | Instant Accredited Certificate | 2 CPD Points | 24x7 Access | Tutor Support

One Education


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£10 inc VAT (was £425)
Offer ends 26 October 2020
Study method
Online, self-paced
3 hours
Access to content
12 months
No formal qualification
2 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

6 students purchased this course

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The Travel Agency Course is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain a professional certificate after completing the course. Enrol now for a limited-time discounted price.

Like all the courses of One Education, this Travel Agency Course too is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.

We don’t just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support.

Our expert instructors are always available to answer all your questions and make your learning experience exquisite.

After completing the Travel Agency Course, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.

If you want to learn about this topic and want to get professional qualifications, you should consider this Travel Agency Course from One Education.

There are no hidden fees or exam charges. We are very upfront and clear about all the costs of the course.

Why People Love And Enrol In The Travel Agency Course From One Education

  • Instantly accessible CPD-accredited certificate on successful completion of this Travel Agency Course
  • 24/7 access to the course for 12 months
  • Study at your own pace
  • No hidden fees or exam charges
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient assessment and instant results


2 CPD hours / points
Accredited by CPD Accreditation Group

Course media


Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.

Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Travel Agency Course.

The certification that you will receive upon completing this Travel Agency Course will help to boost your resume and will help you stand out among your peers in the competitive job market.

Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Education. Enrol now!

Course Curriculum Of The Travel Agency Course

Here is a detailed course curriculum breakdown of the Travel Agency Course:

Module 1: Introduction to Travel and Tourism

  • Defining Travel and Tourism
  • Business Tourism
  • Leisure Tourism
  • Differentiating Between Business and Leisure Tourism
  • Factors that Motivates to Travel
  • Advantages and Disadvantages of Package Holidays
  • Various Tourist Destinations
  • Culture and Heritage

Module 2: Tourism Products and Services

  • Marketing Mix
  • Components of Tourism Products and Services
  • Life Cycle of Tourism Product

Module 3: Tour Operating and Travel Retailing

  • Introduction
  • The Tour Operator
  • Tour Operation Economics
  • Consumer Trends Affecting Future of Tour Operation
  • Consumer Issues in Tour Operating
  • Travel Agents
  • Travel Agents and ICT
  • Future of Travel Retailing
  • Tour Operations Department
  • Marketing the Tours

Module 4: Marketing in Travel and Tourism

  • Marketing Strategies
  • GTA Marketing Roles
  • Market Research
  • Marketing Objectives

Module 5: Developing Communication Skills

  • Active Listening
  • Telephoning
  • Negotiation

Module 6: Customer Service and Satisfaction

  • Introduction
  • Quality Tourism Management
  • Taking Care of Customer
  • Deal With Complaints

Module 7: Customer Relationship Management(CRM)

  • Types of CRM
  • Misunderstandings
  • Defining CRM
  • CRM Models
  • Customer Lifecycle

Module 8: Human Resource Management in Travel Industry

  • Importance on HRM
  • Human Resource Development Strategy
  • Training
  • Rewards, Bonus and Compensation
  • Human Resource Information System

Module 9: Crisis and Visitor Attraction Management

  • Crisis Management
  • Visitor Attraction Management

Module 10: Transport Management Procedure

  • Principles of Transportation
  • Different Forms of Land Transport
  • Sea Travel
  • Air Travel
  • Advantages and Disadvantages of Different Types of Transport
  • Issues in Transport Management
  • Transportation and Environment
  • Customer Safety

Module 11: Sustainable Tourism

  • Sustainable Development
  • Sustainable Tourism and Development
  • Roles and Responsibilities

Module 12: Public Awareness Campaigns

  • Role of Public Awareness
  • Workshops
  • Seminars on Public Awareness
  • Making Tourists Aware

Method of Assessment

To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.

To enhance your knowledge regarding the course and to further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish.

After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.


After completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, for £9, or a hard copy can be sent to you via post, for just £15.

Who is this course for?

This Travel Agency Course is ideal for

  • Students
  • Recent graduates
  • Job Seekers
  • Anyone interested in this topic
  • People already working in this field and want to polish their knowledge and skill.


There are no specific prerequisites to enrol in this Travel Agency Course. Anyone and everyone can take this course.

The Travel Agency Course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!

All you need is a passion for learning, literacy, and to be over the age of 16.

Career path

This Travel Agency Course will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this course. This Travel Agency Course also increases your competency to be eligible for promotions at work.
Enrol now to this comprehensive course from One Education and take your career to the next step.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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