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Travel Agency Course at QLS Level 4

Level 4 Advanced Certificate with FREE Endorsed Certificate of Achievement | Audiovisual Lessons

One Education


£89 inc VAT
Or £29.67/mo. for 3 months...
Study method
Online, self-paced
336 hours
Access to content
12 months
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

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This Travel Agency Course at QLS Level 4 includes 1 best-selling course endorsed by the Quality Licence Scheme with an endorsed certificate of achievement, expert assistance and course assessment. Enjoy 12 months of access to this bundle of courses FREE of charge and master a range of in-demand professional skills to advance your career. No hidden costs — simply enrol this course.

Our course is endorsed by the Quality Licence Scheme, ensuring your newly acquired skills will enhance your professional development. The course is also accredited by CPD.

Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this course.

This premium online course titled Travel Agency Course at QLS Level 4 ensures your professional development with endorsement from Quality Licence Scheme and also CPD accreditation. You’ll have the privilege of learning in your own time, at your own pace and earning an accredited certification.

With this course, success becomes a lot easier that enables you to monetise your skills. This is designed for both part-time and full-time students and can be completed at a pace that suits your learning style.

Highlights of The Certificate of Achievement Endorsed by the Quality Licence Scheme included with this Travel Agency Course at QLS Level 4 Package:

  • The Quality Licence Scheme ensures that the course you enrolled is of the highest quality.
  • It helps you to easily get recognised by employers.
  • The endorsed certificate will make you stand out from the crowd when applying for jobs during this pandemic.
  • The Certificate of Achievement Endorsed by the Quality Licence Scheme has already helped thousands of people to reach their professional goals and get better jobs.

Why People Enrol This Course from One Education:

  • Receive a Quality Licence Scheme-endorsed certificate upon successful completion
  • Learning materials of our course contains engaging voiceover and visual elements for your comfort
  • Get 24/7 access to all course content for a full year
  • Complete the course at your own pace
  • Each of our students gets full tutor support on weekdays (Monday to Friday)
  • Efficient assessments and instant results upon completion of our course


Course media


This masterclass online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.

If you want to work in this rapidly growing sector and stand out from the competition, then this is the perfect place to kickstart your dream career.

Course Curriculum:

Here is a curriculum breakdown of thecourse:

Module 01: Introduction to Travel and Tourism

  • Defining Travel and Tourism
  • Business Tourism
  • Leisure Tourism
  • Differentiating Between Business and Leisure Tourism
  • Factors that Motivates to Travel
  • Advantages and Disadvantages of Package Holidays
  • Various Tourist Destinations
  • Culture and Heritage

Module 02: Tourism Products and Services

  • Marketing Mix
  • Components of Tourism Products and Services
  • Life Cycle of Tourism Product

Module 03: Tour Operating and Travel Retailing

  • Introduction
  • The Tour Operator
  • Tour Operation Economics
  • Consumer Trends Affecting Future of Tour Operation
  • Consumer Issues in Tour Operating
  • Travel Agents
  • Travel Agents and ICT
  • Future of Travel Retailing
  • Tour Operations Department
  • Marketing the Tours

Module 04: Marketing in Travel and Tourism

  • Marketing Strategies
  • GTA Marketing Roles
  • Market Research
  • Marketing Objectives

Module 05: Developing Communication Skills

  • Active Listening
  • Telephoning
  • Negotiation

Module 06: Customer Service and Satisfaction

  • Introduction
  • Quality Tourism Management
  • Taking Care of Customer
  • Deal With Complaints

Module 07: Customer Relationship Management(CRM)

  • Types of CRM
  • Misunderstandings
  • Defining CRM
  • CRM Models
  • Customer Lifecycle

Module 08: Human Resource Management in Travel Industry

  • Importance on HRM
  • Human Resource Development Strategy
  • Training
  • Rewards, Bonus and Compensation
  • Human Resource Information System

Module 09: Crisis and Visitor Attraction Management

  • Crisis Management
  • Visitor Attraction Management

Module 10: Transport Management Procedure

  • Principles of Transportation
  • Different Forms of Land Transport
  • Sea Travel
  • Air Travel
  • Advantages and Disadvantages of Different Types of Transport
  • Issues in Transport Management
  • Transportation and Environment
  • Customer Safety

Module 11: Sustainable Tourism

  • Sustainable Development
  • Sustainable Tourism and Development
  • Roles and Responsibilities

Module 12: Public Awareness Campaigns

  • Role of Public Awareness
  • Workshops
  • Seminars on Public Awareness
  • Making Tourists Aware

How is the course assessed?

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.

When all tests have been successfully passed, you will be able to claim a certificate endorsed by the Quality Licence Scheme.

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the course, learners will get an endorsed certificate (included with the course) delivered right at their doorstep by post, without paying a single penny! Please note that learners residing outside the UK have to pay a £10 postage charge.

Accredited Certification from One Education

After successfully completing the MCQ assessment of this course, you will also qualify for a CPD Accredited Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Who is this course for?

The Travel Agency Course at QLS Level 4 training is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.

Study the course today and increase your professional skillset from the comfort of your home!


There are no formal entry requirements for the course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation.

Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace.

All students must have a passion for learning and literacy, as well as being over the age of 16.

Career path

This course is designed to help you get the job of your dreams, or even that promotion you’ve always wanted. Learn the essential skills and knowledge you need to exceed in your professional life with the help & guidance from our course.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.