Travel Agency Training at QLS Level 4

Unlock Your Potential in the World of Travel

Are you passionate about travel and eager to turn your passion into a rewarding career? Our QLS Level 4 Travel Agency Training course is designed to equip you with the essential skills and knowledge to excel in the dynamic travel industry.

QLS Endorsed and CPD QS Accredited

Our course is backed by the Quality Licence Scheme (QLS), ensuring high-quality training. It's also CPD QS accredited, recognizing its value for professional development.

Method of Assessment

You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.

Benefit from learning experiences, including:

• Mock exams to prepare for the real thing
• Assignments to apply your knowledge
• Recommended materials to enhance your learning

Key Benefits:

• Fast-Track Learning: Our structured approach accelerates your language acquisition.
• Comprehensive Coverage: Learn everything from basic grammar to advanced conversation skills.
• Interactive Lessons: Engage with quizzes, exercises, and real-world examples.
• Expert Guidance: Benefit from personalized feedback and support from experienced instructors.
• Flexible Learning: Study at your own pace and on your own schedule.

Exam & Retakes:

This is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

QLS Endorsed Certificate of Achievement (Hardcopy)

Hard copy certificate - Included

CPD QS Accredited Certificate (PDF)

Digital certificate - £9

Course Curriculum:

Here is a curriculum breakdown of the course:

Module 01: Introduction to Travel and Tourism

• Defining Travel and Tourism
• Business Tourism
• Leisure Tourism
• Differentiating Between Business and Leisure Tourism
• Factors that Motivate to Travel
• Advantages and Disadvantages of Package Holidays
• Various Tourist Destinations
• Culture and Heritage

Module 02: Tourism Products and Services

• Marketing Mix
• Components of Tourism Products and Services
• Life Cycle of Tourism Product

Module 03: Tour Operating and Travel Retailing

• Introduction
• The Tour Operator
• Tour Operation Economics
• Consumer Trends Affecting Future of Tour Operation
• Consumer Issues in Tour Operating
• Travel Agents
• Travel Agents and ICT
• Future of Travel Retailing
• Tour Operations Department
• Marketing the Tours

Module 04: Marketing in Travel and Tourism

• Marketing Strategies
• GTA Marketing Roles
• Market Research
• Marketing Objectives

Module 05: Developing Communication Skills

• Active Listening
• Telephoning
• Negotiation

Module 06: Customer Service and Satisfaction

• Introduction
• Quality Tourism Management
• Taking Care of Customer
• Deal With Complaints

Module 07: Customer Relationship Management(CRM)

• Types of CRM
• Misunderstandings
• Defining CRM
• CRM Models
• Customer Lifecycle

Module 08: Human Resource Management in Travel Industry

• Importance on HRM
• Human Resource Development Strategy
• Training
• Rewards, Bonus and Compensation
• Human Resource Information System

Module 09: Crisis and Visitor Attraction Management

• Crisis Management
• Visitor Attraction Management

Module 10: Transport Management Procedure

• Principles of Transportation
• Different Forms of Land Transport
• Sea Travel
• Air Travel
• Advantages and Disadvantages of Different Types of Transport
• Issues in Transport Management
• Transportation and Environment
• Customer Safety

Module 11: Sustainable Tourism

• Sustainable Development
• Sustainable Tourism and Development
• Roles and Responsibilities

Module 12: Public Awareness Campaigns

• Role of Public Awareness
• Workshops
• Seminars on Public Awareness
• Making Tourists Aware

This course is designed for individuals who:

• Are passionate about travel and tourism and want to pursue a career in the industry.
• Have a desire to provide exceptional customer service and create memorable travel experiences.
• Want to gain the knowledge and skills needed to succeed in various roles within the travel and tourism sector.
• Are looking for a flexible and affordable online learning option to advance their career.

There are no formal entry requirements for the course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation.

Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace.

All students must have a passion for learning and literacy, as well as being over the age of 16.

• Travel Agent: $25,000 - $40,000 per year
• Customer Service Representative: $25,000 - $35,000 per year
• Tour Operator: $35,000 - $60,000 per year
• Destination Specialist: $35,000 - $55,000 per year
• Event Planner: $40,000 - $65,000 per year
• Travel Consultant: $60,000 - $80,000 per year
• Travel Writer: $40,000 - $75,000 per year

Currently there are no Q&As for this course. Be the first to ask a question.