The Ultimate Customer Service Course
Online training course with certificate upon completion.
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Summary
- Tutor is available to students
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Overview
E-Courses4you are here to bring you The Ultimate Customer Service Course, to teach you how to speak the customer's language and provide the best customer service possible!
Learn how to deal with situations in a holistic approach, evaluate and anticipate different types of customer interactions, master clientele management and much more.
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Description
Our Customer Service course sets you up to:
- Evaluate and anticipate different types of customer interactions
- Master in-person and over-the-phone clientele management
- Handle irate customers and reading stress-triggering situations and determining the best outcome
- Go the extra mile for customers by attaining remarkable comprehension levels of Emotional Intelligence and Psychology of Human Functioning
- Deal with situations in a holistic approach
Course Curriculum
- Customer Service
- Who We Are and What We Do
- Establishing Your Attitude
- Identifying and Addressing Their Needs
- Generating Return Business
- In-Person Customer Service
- Giving Customer Service over the Phone
- Providing Electronic Customer Service
- Recovering Difficult Customers
- Understanding When to Escalate
- Ten Things You Can Do To WOW Every Time
What’s Included?
- Unlimited lifetime access
- Access anywhere, any time
- Fast effective training, written and designed by industry experts
- Track your progress with our Learning Management System
- Unlimited support
- Save money, time and travel costs
- Learn at your own pace and leisure
- Easier to retain knowledge and revise topics than traditional methods
Why choose us?
- Study job specific industry recognised courses
- Student support
- Job finder service
- Progress reports
- Exam booking support
- Over 90% first time pass rate
- 14 day no quibble money back guarantee
Who is this course for?
This course is ideal for anyone looking to build their customer service skills, or understand what customer service is and how it works!
Requirements
There are no requirements needed to complete this course.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
