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The Effective Administrator


Practical Training for Professionals

Summary

Price
£540 inc VAT
Study method
Classroom
Duration
Part-time
Qualification
6 CPD points / hours

27 students enquired about this course

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Location & dates

Location
Address
Somerset House
Temple Street
BIRMINGHAM
West Midlands
B25DP
Address
Temple Back East
BRISTOL
Avon
BS16DZ
Address
Royal Crescent
CHEADLE
Cheshire
SK83FS
Address
Minories
City Of London
London
EC3N1LS

Overview

This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective communication & building rapport - including professional telephone techniques & email - as well as assertiveness and dealing with difficult people & situations.

This The Effective Administrator course is available throughout the UK.

Description

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:15 ‘What good looks like’; the qualities, attributes and key skills of the effective administrator; understanding the role.

11:15 - 11:30 Coffee

11:30 - 13:00 Time & Self-Management and Organisational Skills (Planning & Prioritisation, managing your workload, keeping track of tasks, note taking & being able to say No.

13:00 - 14:00 Lunch

14:00 - 15.00 Key Skills - The ‘How’ of the ‘Effective Administrator’. (Successful Communication Skills - including, professional telephone techniques & email - Questioning & Listening skills and Building Rapport)

15:00 - 15:15 Tea

15:15 - 16:15 Key Skills Continued. (‘In Their Shoes’; i.e. identifying differing behavioural styles and adapting you’re approach to achieve the best possible result. Assertiveness & dealing with difficult people & situations).

16:15 - 16:30 Summary & Action Plans Agreed

Questions and answers

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