Practical Training for Professionals
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This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective communication & building rapport - including professional telephone techniques & email - as well as assertiveness and dealing with difficult people & situations.
This The Effective Administrator course is available throughout the UK.
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:15 ‘What good looks like’; the qualities, attributes and key skills of the effective administrator; understanding the role.
11:15 - 11:30 Coffee
11:30 - 13:00 Time & Self-Management and Organisational Skills (Planning & Prioritisation, managing your workload, keeping track of tasks, note taking & being able to say No.
13:00 - 14:00 Lunch
14:00 - 15.00 Key Skills - The ‘How’ of the ‘Effective Administrator’. (Successful Communication Skills - including, professional telephone techniques & email - Questioning & Listening skills and Building Rapport)
15:00 - 15:15 Tea
15:15 - 16:15 Key Skills Continued. (‘In Their Shoes’; i.e. identifying differing behavioural styles and adapting you’re approach to achieve the best possible result. Assertiveness & dealing with difficult people & situations).
16:15 - 16:30 Summary & Action Plans Agreed
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.