Skip to content

The Effective Administrator- Virtual Training


Practical Training for Professionals

Summary

Price
£336 inc VAT
Study method
Online + live classes
Duration
1 day · Full-time
Qualification
No formal qualification
CPD
6 CPD hours / points
Additional info
  • Tutor is available to students

1 student enquired about this course

Add to basket or enquire

Overview

This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective communication & building rapport - including professional telephone techniques & email - as well as assertiveness and dealing with difficult people & situations.

CPD

6 CPD hours / points
Accredited by Approved by Law Society

Description

The Effective Administrator- Virtual Training - Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:15 ‘What good looks like’; the qualities, attributes and key skills of the effective administrator; understanding the role.

11:15 - 11:30 Coffee

11:30 - 13:00 Time & Self-Management and Organisational Skills (Planning & Prioritisation, managing your workload, keeping track of tasks, note taking & being able to say No.

13:00 - 14:00 Lunch

14:00 - 15.00 Key Skills - The ‘How’ of the ‘Effective Administrator’. (Successful Communication Skills - including, professional telephone techniques & email - Questioning & Listening skills and Building Rapport)

15:00 - 15:15 Tea

15:15 - 16:15 Key Skills Continued. (‘In Their Shoes’; i.e. identifying differing behavioural styles and adapting your approach to achieve the best possible result. Assertiveness & dealing with difficult people & situations).

16:15 - 16:30 Summary & Action Plans Agreed

Questions and answers

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

FAQs