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The Customer Service Champion - CPD Certified cover image

The Customer Service Champion - CPD Certified
The National Training Academy Ltd

Online course, checkpoint at the end of each module, certificate when complete, 12 months unlimited access

Summary

Price
£85 inc VAT
Or £28.33/mo. for 3 months...
Study method
Online
Duration
5 hours · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
5 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Overview

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include excellent customer service, clear professional boundaries and being able to manage challenging behaviour in a professional and solution focused way. This professionalism shows the customer they are cared for. With our new and exciting customer service champion package, we will teach you the skills needed to get ahead, while giving you an excellent foundation to build on as you move forward in your career. If you bought these courses individually, they would cost you £85. With this package you will save £20. What are you waiting for!?

Courses included:

  • Communication skills
  • Professional boundaries
  • Managing conflict for staff

Certificates

Certificate of completion

Digital certificate - Included

CPD

5 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Summary

This is an online course, if you order through Reed (this site) you will receive an email confirming your booking. Once we receive notification from Reed, we will email you a link with instructions to create your account and unlock your chosen course.

The training is accessed through a web browser, there will be a learner file which you can download and complete as you progress through the course. If you need tutor support you can email your question to the tutor.

How it works

The key topics for this course have been broken down into lessons, each lesson dealing with a specific area of the overall subject. Each one has clearly set learning outcomes and assessment criteria.

You can progress through the course at your own pace. If you need to leave the course, it will remember where you left off, so when you return there is no need to repeat steps. We often include external links, videos, webpages, downloads, which provide excellent resource files.

At the end of each lesson is a knowledge checkpoint, you will need to achieve more than 75% to pass the lesson, which then unlocks the following lesson. Upon completion of the final lesson your certificate will be unlocked. You can save this as a PDF to your computer or simply print it off.

When

The course is self-paced so you decide at what pace the training goes. You will have 12 months access to the course and can revisit it as many times as you need.

Who is this course for?

Anyone looking to work in customer services, or anyone already working in this area that wants to improve their skills and knowledge.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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