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Telesales/Selling on the Phone

CPD Accredited Virtual Course with live elements, private one to one coaching & relevant Accreditation

ATA (Asset Training Academy) LTD

Summary

Price
£300 inc VAT
Finance options

Visa Debit/Credit Card, Paypal or Cheque. Payment must be made in advance of the course. We are...

Study method
Online + live classes
Duration
6 hours · Part-time
Qualification
No formal qualification
CPD
3 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

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Overview

Telesales/Selling Over the Phone Course - Overview

This Virtual ‘Telesales/Selling over the Phone’ course is aimed to help Participants who are responsible for contacting potential new customers / or receiving calls, and closing the sale.

Certificates

Certificate of completion

Digital certificate - Included

CPD

3 CPD hours / points
Accredited by The CPD Certification Service

Description

Telesales/Selling Over the Phone - Course Outline & Description

This telesales/selling over the phone course will help participants to understand the importance of establishing rapport quickly and how to develop an effective hook to engage their potential customers in longer conversations. The Successful Selling Over The Phone will also help develop a key suite of skills and techniques to engage others more effectively and move towards more positive outcomes from conducted calls.

Telesales/selling over the phone is predominantly for those in either a B2B or B2C selling relationship, it tackles some of the hard topics – such as keeping a ‘positive mindset’, ‘handling rejection’, and ‘overcoming objections’

The telesales/selling over the phone course helps to re-affirm the importance of knowledge about the service / products that your organisation provides; with a view of being able to clearly articulate the benefits to the customer. Listening and questioning skills will be practised in order to enhance capabilities – and ensure that participants quickly build their confidence.

Who is this course for?

Telesales/Selling Over the Phone - Suitability

This telesales/selling over the phone course will benefit anyone who is responsible for selling over the telephone where there is little or no relationship to begin with. It will provide you with a structure for your day, and guidance on difficult topics such as moving past gatekeepers and handling difficult objections. It will also give you confidence when talking to the right person to be able to ask for the sale, knowing that you have an arsenal of techniques for over-coming objections, and have answered all of their questions.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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