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Telesales Officer

Limited Time Offer! CPD & IAO Accredited | Free ID Card & Assessment Added | 24/7 Expert Support | Audio Visual Training

Academy for Health & Fitness


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£10 inc VAT (was £415)
Offer ends 29 January 2022
Study method
Online, self-paced
9 hours
Access to content
365 days
No formal qualification
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Are you looking to improve your current abilities or make a career move? Our unique Telesales Officer Course might help you get there! Expand your expertise with high-quality training - study the Telesales Officer and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Telesales Officer online training course.

This Telesales Officer online training course is accredited by CPD & IAO with 10 CPD points for professional development. Students can expect to complete this Telesales Officer training course in around 9 hours. You’ll also get dedicated expert assistance from us to answer any queries you may have while studying our Telesales Officer course.

The Telesales Officer course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Telesales Officer course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this Telesales Officer course.

With this comprehensive Telesales Officer course, you can achieve your dreams and train for your ideal career. The Telesales Officer course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.

You'll get a Free Student ID card by enroling in this Telesales Officer course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.

Enroling on the Telesales Officer course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Telesales Officer program.

Learning Outcomes of Telesales Officer:

  • Instant access to verified and reliable information
  • Participation in inventive and interactive training exercises
  • Quick assessment and guidance for all subjects
  • CPD accreditation for proof of acquired skills and knowledge
  • Freedom to study in any location and at a pace that suits you
  • Expert support from dedicated tutors committed to online learning


10 CPD hours / points
Accredited by CPD QS

Course media


Experts created the Telesales Officer course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Telesales Officer course materials. Then, from any internet-enabled device, access the Telesales Officer course materials and learn when it's convenient for you.

Start your learning journey straight away with this Telesales Officer course and take a step toward a brighter future!

Why Prefer this Telesales Officer Course?

  • Opportunity to earn a certificate accredited by CPD & IAO after completing this Telesales Officer course
  • Student ID card with amazing discounts — completely for FREE! (£10 postal charges will be applicable for international delivery)
  • Standard-aligned lesson planning
  • Innovative and engaging content and activities
  • Assessments that measure higher-level thinking and skills
  • Complete the Telesales Officer program in your own time, at your own pace
  • Each of our students gets full 24/7 tutor support

****Course Curriculum****

Here is the curriculum breakdown of Telesales Officer course:

***Telesales Officer***

  • Module 1: Introduction to Customer Service
  • Module 2: What’s Different about Good Customer Service?
  • Module 3: Customer Relationship Management
  • Module 4: Customer Service Communication Strategies
  • Module 5: Aspects of Phone Etiquette
  • Module 6: Building Rapport Over the Phone
  • Module 7: Inbound and Outbound Calls
  • Module 8: Active Listening and Managing Tough Callers
  • Module 9: Managing Interoffice Calls and Voicemail
  • Module 10: Problem Solving over the Phone
  • Module 11: Introduction to Sales
  • Module 12: Sales Growth
  • Module 13: Sales Hypnosis
  • Module 14: Sales Presentation
  • Module 15: Communication Skills
  • Module 16: Sales Negotiations
  • Module 17: Dealing with Customers
  • Module 18: Handling Objections
  • Module 19: Tips and Tricks for Sale

Assessment Process

Once you have completed all the modules in the Telesales Officer course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Telesales Officer course.

Show off Your New Skills with a Certification of Completion

The learners have to successfully complete the assessment of this Telesales Officer course to achieve the CPD & IAO accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39.

Who is this course for?

Is This Telesales Officer Course Right for You?

Anyone interested in learning more about this subject should take this Telesales Officer course. This Telesales Officer will help you grasp the basic concepts as well as develop a thorough understanding of the subject.

All are welcome to take this Telesales Officer course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world.


The Telesales Officer program does not require any prior knowledge; everyone may participate! This Telesales Officer course is open to anyone who is interested in learning from anywhere in the world.

Every student must be over the age of 16 and have a passion for learning and literacy.

This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This Telesales Officer course allows you to study at your own speed and grow a quality skillset.

Career path

After completing this Telesales Officer Course, you are to start your career or begin the next phase of your career in this field. Our entire Telesales Officer course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.