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Telesales Executive Training

Spring SALE - Discounted Course | Free PDF Certificate | CPD, CMA & IAO Approved | Audio Visual Training | 3 CPD Points

Academy for Health & Fitness


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£10 inc VAT (was £415)
Offer ends 17 June 2021
Study method
Online, self-paced
3 hours
Access to content
365 days
No formal qualification
3 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

16 students purchased this course

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Enhance your professional Telesales skills to a whole new level with the best-selling and award-winning Telesales Executive Training course! Don’t waste time with poor quality training - study the Telesales Executive course and get an expertly-designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Telesales Executive online training course.

This Telesales Executive Training is the only guide you need for learning the essential topics thoroughly and acquire the necessary skills for a special discounted price. With only 3 hours of training towards your CPD-accredited certificate and course materials designed by industry experts, any of your dreams in professional life can be turned into a reality.

Our exclusive Telesales Executive Training follows an advanced curriculum with topics broken down into a total of 14 scaled-down modules for your ease of self-paced learning. These modules will assist you in grasping the basics and leading you to the steps of getting a comprehensive understanding of all aspects of the Telesales Executive Training. The course materials designed by experts are easily accessible 24/7 by any of your smartphones, laptops, PCs, tablets etc. Our expert instructors are available on weekdays to listen to any of your queries via email and help you in achieving your goals.

Finally, you will receive a CPD-accredited certificate which will fast-track your career and showcase your expertise on this topic to excel in your professional life. This professional certification along with your in-depth understanding of the course materials will put you ahead in this sector as well as the relevant job market.

Key Topics to Be Covered

  • What is telemarketing?
  • How to elevate sales on the telephone
  • How to become a telesales expert
  • How to handle rejection
  • How to close a sales call successfully

Learning Outcomes

  • Understand how telemarketing works
  • Learn how to generate leads, set appointments and close more sales with telemarketing
  • Understand the power of words and phrases in telesales
  • Learn how to deal with objections successfully
  • Develop the ability to structure telesales calls
  • Understand how to close sales successfully


3 CPD hours / points
Accredited by The CPD Certification Service

Course media


Are you a telesales professional? Do you face rejection in telesales that frustrates you? Do you want to expand sales and increase your earnings? If this sounds like you, then this Telesales Executive Training course is perfect for you.

The comprehensive course on telesales executive training will teach you the essential strategies, methods and process of telephone sales. After successful completion of this course, you will develop excellent ability to set more appointments, generate more leads, and handle objections and rejections successfully. Using these skills you can easily climb up the ladder of your telesales career. Enrol in this course today and boost your career in telesales.

Skills You Will Gain

  • Excellent ability to close sales
  • Ability to use words and phrases successfully to convert sales
  • Knowledge of how to structure phone calls
  • Excellent ability to generate leads
  • Excellent ability to handle rejection
  • Verbal communication skill

Course Curriculum:

Module 1: Introduction to Tele Sales Executive Training

Module 2: All About Telemarketing

Module 3: Elevate Sales on Telephone

  • Plugging into Telephone Sales
  • Obeying the Do Not Call Laws
  • Gearing Up for Winning Calls

Module 4: Prospective Telephone-Sales Expert

  • Achieving Your Goals with the Four Probabilities of Success
  • Identifying the Four Probabilities

Module 5: The Right Words and Phrases to Use on a Sales Call

  • The Top Ten Word and Phrases to Use on a Sales Call
  • Introducing the Different Types of Potential Customers

Module 6: Preparing the Call

  • Focusing on Your Objectives
  • Studying Your Prospects

Module 7: Opening the Call

  • Scripting an Opening Statement

Module 8: Structuring the Call

  • Understand the Background
  • Benefit Statements
  • Summarising

Module 9: Verbal Communication Skills

  • Organizing Your Messages
  • Using Vocal Elements Effectively
  • Developing Credibility
  • Giving and Receiving Feedback

Module 10: Dealing with Objections

  • What are the Objections?
  • The Solution
  • 5 Steps for Handling Objections

Module 11: Closing the Sale/ Gaining Commitment

  • Closing: More than the Last Step
  • Reducing Contract Fallout
  • The Four Best Closing Strategies

Module 12: Dealing with Rejection

  • Steps
  • Keeping Current with New Products
  • Extending a Social Invitation

Module 13: Close a Sale Call

  • Closing: More than Just the Destination
  • Reading the Signs and Using a Trial Close
  • Reducing Contract Fallout
  • The Best Closing Strategies
  • Offering an Alternative Choice

Module 14: Increasing your Earnings by Expanding Sales

  • Figuring Out Your DISC Style.” D Is for Dominant

Assessment Process

Once you have completed the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results.

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

Upon passing the assessment, you will receive proper certification that is recognised all over the UK as well as internationally. The PDF certificate is free of cost which you can download instantly upon completing the assessment or you can order it online. You can also receive an original printed copy of the certificate for showcasing your achievement anywhere and everywhere, which will be sent to you by post. The postal fee for this printed copy is only £5.99, with no additional fees or expense.

Who is this course for?

Is the Telesales Executive Training Course Right for You?

This course is right for aspiring telesales executives who wish to gain in-depth knowledge and understanding of telesales, to implement it in real-life and fast track their career with this high-valued skill. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis.


There are no previous knowledge requirements for the Telesales Executive Training program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this Telesales Executive Trainingcourse without any hesitation.

All students must have a passion for learning and literacy, as well as being over the age of 16.

Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry-recognised qualification with this Telesales Executive Training course.

Career path

On successful completion of this Telesales Executive Training course, you will have learned the fundamental methods, strategies, and principles of telesales, with knowledge of best practice and how to utilise these skills in real life. After completing this course, you will be an expert in lead generation, appointment setting and telemarketing.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.