Telesales Course - Sales

Telesales Course - Overview

This 1 day ‘Telesales’ course is aimed to help attendees who are responsible for contacting potential new customers / or receiving calls, and closing the sale.

This Telesales course will help you to understand the importance of establishing rapport quickly and how to develop an effective 'hook' to engage your potential customers in longer conversations. The telesales course will also help develop a key suite of skills and techniques to engage others more effectively and move towards more positive outcomes from conducted calls. The telesales course will help you to find new leads, win more business and sell successfully over the phone.

This Telesales Course is predominantly for those in either a B2B or B2C selling relationship, it tackles some of the hard topics – such as keeping a ‘positive mindset’, ‘handling rejection’, and ‘overcoming objections’

The Telesales course helps to re-affirm the importance of knowledge about the service / products that your organisation provides; with a view of being able to clearly articulate the benefits to the customer. Listening and questioning skills will be practised in order to enhance capabilities – and ensure that participants quickly build their confidence.

Certificate of completion

Digital certificate - Included

Telesales - Course Description

The Telesales programme covers the planning stage before engaging with new customers, followed by the essential steps that need to be under-taken for a successful outcome on the telephone. The Telesales course will leave the participants with a daily routine and a considered approach that allows them to engage people with their own chosen style but with a renewed confidence. By the end of the Telesales course they will be able to:

• Explain and articulate the features and benefits of the services / products that you are selling
• Understand what your customers are thinking about in ‘their world’ and how this affects their reaction to your call – and how this can be used to improve your own engagement techniques
• Clearly articulate what the W.I.I.F.M is (for the customer) from your call
• Learn how to turn a potential ‘cold call’ into a ‘warm’ and conversational discussion that will be received well
• Develop your listening skills and refine your questioning skill in order to engage more effectively
• Techniques for researching and identifying what customers see as the ‘hook’ or reason for continuing the call / agreeing to a sale
• Avoid and manage gatekeepers, and how to engage other people on your journey to the potential customer
• Learn the common techniques to overcome objections, and prepare in advance for when they arise
• Learn how to create a genuine interest your service / product from your potential customer and identify the hook
• Know when to ask for the sale, and the appropriate closing technique

Create a daily / weekly engagement plan best suited to your business and potential customers

Telesales Course - Suitability

This Telesales course will benefit anyone who is responsible for selling over the telephone - and where there is little or no relationship to begin with. The Telesales course will provide you with a structure for your day, and guidance on difficult topics such as moving past gatekeepers and handling difficult objections. It will also give you confidence when talking to the right person to be able to ask for the sale, knowing that you have an arsenal of techniques for over-coming objections, and have answered all of their questions.