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Telesales Course - Sales
ATA (Asset Training Academy) LTD

Classroom & Online Course. Certificate, Study materials, Tutor Support, Lunch included.

Summary

Price
£390 inc VAT
Finance options

Visa Debit/Credit Card, Paypal or Cheque. Payment must be made in advance of the course. We are...

Study method
Classroom + online
Duration
1 day · Part-time
Qualification
No formal qualification
CPD
3 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students
3 students enquired about this course

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Location & dates

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Location

Address
Cornwall Street
BIRMINGHAM
West Midlands
B32DF
United Kingdom
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Address
The Barbican
Beech Street
City of London
London
EC2Y8AD
United Kingdom
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Address
Wellington Street
LEEDS
West Yorkshire
LS11BA
United Kingdom
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Address
Old Hall Street
LIVERPOOL
Merseyside
L39QJ
United Kingdom
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Address
Sackville Street
MANCHESTER
Lancashire
M13NJ
United Kingdom
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Address
Station House
Central Way
WARRINGTON
Cheshire
WA27TT
United Kingdom
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Overview

Telesales Course - Overview

This 1 day ‘Telesales’ course is aimed to help attendees who are responsible for contacting potential new customers / or receiving calls, and closing the sale.

This Telesales course will help you to understand the importance of establishing rapport quickly and how to develop an effective 'hook' to engage your potential customers in longer conversations. The telesales course will also help develop a key suite of skills and techniques to engage others more effectively and move towards more positive outcomes from conducted calls. The telesales course will help you to find new leads, win more business and sell successfully over the phone.

This Telesales Course is predominantly for those in either a B2B or B2C selling relationship, it tackles some of the hard topics – such as keeping a ‘positive mindset’, ‘handling rejection’, and ‘overcoming objections’

The Telesales course helps to re-affirm the importance of knowledge about the service / products that your organisation provides; with a view of being able to clearly articulate the benefits to the customer. Listening and questioning skills will be practised in order to enhance capabilities – and ensure that participants quickly build their confidence.

Certificates

CPD

3 CPD hours / points
Accredited by The CPD Certification Service

Description

Telesales - Course Description

The Telesales programme covers the planning stage before engaging with new customers, followed by the essential steps that need to be under-taken for a successful outcome on the telephone. The Telesales course will leave the participants with a daily routine and a considered approach that allows them to engage people with their own chosen style but with a renewed confidence. By the end of the Telesales course they will be able to:

  • Explain and articulate the features and benefits of the services / products that you are selling
  • Understand what your customers are thinking about in ‘their world’ and how this affects their reaction to your call – and how this can be used to improve your own engagement techniques
  • Clearly articulate what the W.I.I.F.M is (for the customer) from your call
  • Learn how to turn a potential ‘cold call’ into a ‘warm’ and conversational discussion that will be received well
  • Develop your listening skills and refine your questioning skill in order to engage more effectively
  • Techniques for researching and identifying what customers see as the ‘hook’ or reason for continuing the call / agreeing to a sale
  • Avoid and manage gatekeepers, and how to engage other people on your journey to the potential customer
  • Learn the common techniques to overcome objections, and prepare in advance for when they arise
  • Learn how to create a genuine interest your service / product from your potential customer and identify the hook
  • Know when to ask for the sale, and the appropriate closing technique

Create a daily / weekly engagement plan best suited to your business and potential customers

Who is this course for?

Telesales Course - Suitability

This Telesales course will benefit anyone who is responsible for selling over the telephone - and where there is little or no relationship to begin with. The Telesales course will provide you with a structure for your day, and guidance on difficult topics such as moving past gatekeepers and handling difficult objections. It will also give you confidence when talking to the right person to be able to ask for the sale, knowing that you have an arsenal of techniques for over-coming objections, and have answered all of their questions.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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