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Telesales and CRM Training

Super Saving Deal !! FREE PDF Certificate | Diploma Training | Advance Learning Materials | Expert Support


Janets

Summary

Price
£15 inc VAT
Study method
Online
Duration
5 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
CPD
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

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Overview

One Day Only! Get it Before it’s Gone: Our Biggest End Of Season Sale Ever!

✦✦✦ Better Route for Quicker Growth Opportunity with Limited Time; Grab This Offer Now! ✦✦✦

Have you given up looking for a course that can improve your understanding and help you to bloom? If so, you've come to the right spot because our tactfully crafted Telesales and CRM Training course will help you go one step closer to achieving your goal.

♠ Get our premium course with a Free PDF Certificate at an unbelievable price

Each session in this course is thorough and easy-to-understand. The extensive course materials of Telesales and CRM Training are accessible at any time and from any location, allowing you to study at your own speed in the comfort of your own home. Throughout the course, you will receive tutor support, and our helpful customer service is available around-the-clock to help you with any problems you might face while studying the Telesales and CRM Training.

What You Get Out Of Studying With Janets

  • Free PDF certificate upon successful completion of the course
  • Full one-year access to course materials
  • Instant assessment results
  • Full tutor support available from Monday to Friday
  • Study the course at your own pace
  • Accessible, informative modules taught by expert instructors
  • Get 24/7 help or advice from our email and live chat teams with the training
  • Study at your own time through your computer, tablet or mobile device
  • Improve your chance of gaining valuable skills by completing the course

✦✦✦ Enrol in the Telesales and CRM Training course to find out more about the topic and get one step closer to reaching your desired success ✦✦✦

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The course is delivered through Janets’ online learning platform. The Telesales and CRM Training has no formal teaching deadlines, meaning you are free to complete the course at your own pace.

Course Modules

✦✦ Telesales and CRM Training ✦✦

  • Module 1: Introduction to Customer Service
  • Module 2: What’s Different about Good Customer Service?
  • Module 3: Customer Relationship Management
  • Module 4: Customer Service Communication Strategies
  • Module 5: Aspects of Phone Etiquette
  • Module 6: Building Rapport Over the Phone
  • Module 7: Inbound and Outbound Calls
  • Module 8: Active Listening and Managing Tough Callers
  • Module 9: Managing Interoffice Calls and Voicemail
  • Module 10: Problem Solving over the Phone
  • Module 11: Intra Organisation Dealings
  • Module 12: Measuring Customer Service

Method of Assessment

To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course.

After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.

Certification

All students who successfully complete the course can instantly download their free e-certificate. You can also purchase a hard copy of the certificate, which will be delivered by post for £9.99.

Who is this course for?

Thecourse is ideal for those who are interested or already working in this sector.

Requirements

No prior qualifications are needed for Learners to enrol on this course.

Career path

This Telesales and CRM Training course will assist you to get your desired job in the relevant field. The course will also progress your career, regardless of your present job status.

  • Telesales Business Developer
  • Telesales Executive
  • Telesales Manager
  • Telesales Advisor
  • Telesales Consultant
  • Telesales Representative

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Reviews

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FAQs

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.