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Telephone Skills Training
Training Tale

Summer Sale | 3 Courses Bundle + 3 PDF Certificates | No Hidden Fees |Tutor Support | Unlimited Retake Exam

Summary

Price
£19 inc VAT
Study method
Online
Duration
15 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
Assessment details
  • Telephone Skills Training (included in price)
Additional info
  • Tutor is available to students

Overview

Telephone Skills Online

Phone etiquette is an extremely important skill to have in an employee’s skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone Skills course, you will develop better telephone communication skills.

This Telephone Skills course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more.

Learning Outcomes

After completing this Telephone Skills course, you will be able to:

  • Understand various aspects of phone etiquette
  • Know how to use proper phone language
  • Know how to handle inbound and outbound calls
  • Know how to eliminate phone distractions
  • Know how to handle rude or angry callers and much more.

Why Choose Telephone Skills Course from Us

  • Self-paced course, access available from anywhere.
  • Easy to understand, high-quality study materials.
  • Food Allergen Training Course developed by industry experts.
  • MCQ quiz after each module to assess your learning.
  • Automated and instant assessment results.
  • Free PDF certificate as soon as completing the Food Allergen Training course.
  • 24/7 support via live chat, phone call or email.

Courses are included in this Telephone Skills Bundle Course

  • Course 01: Level 2 Customer Service Course
  • Course 02: Level 4 Time Management Course

[ Note: Free PDF certificate as soon as completing the Telephone Skills course]

Assessment details

Telephone Skills Training

Included in course price

Course media

Description

Course Curriculum of the Telephone Skills

  • Module 01: Aspects of Phone Etiquette
  • Module 02: Using Proper Phone Language
  • Module 03: Eliminate Phone Distractions
  • Module 04: Inbound Calls
  • Module 05: Outbound Calls
  • Module 06: Handling Rude or Angry Callers
  • Module 07: Handling Interoffice Calls
  • Module 08: Handling Voicemail Messages
  • Module 09: Methods of Training Employees
  • Module 10: Correcting Poor Telephone Etiquette
  • Module 11: Wrapping Up

Assessment Method of Telephone Skills

After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.

Certification of Telephone Skills

After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £18.99.

Who is this course for?

Telephone Skills

This Telephone Skills course is ideal for those who want to develop their telephone skills.

Requirements

Telephone Skills

There are no specific requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills.

Career path

Telephone Skills

After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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