Telephone Skills Training

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now

Give a compliment to your career and take it to the next level. This Telephone Skills Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Telephone Skills Training will help you keep ahead of the pack.

The Telephone Skills Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Telephone Skills Training will add extra value to your resume to stand out to potential employers.

Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you’ll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Telephone Skills Training, you can equip yourself with the essentials to keep you afloat into the competition.

Along with this Telephone Skills Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.

What other courses are included with this Telephone Skills Training?

• Course 1: Telesales Executive Training
  
• Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation
  
• Course 3: Customer Relationship Management
  
• Course 4: Sales: Psychology of Customers
  
• Course 5: Office Skills
  
• Course 6: Dealing With Difficult People Training Course
  
• Course 7: Workplace Confidentiality
  
• Course 8: Learning Computers and Internet Level 2
  
• Course 9: Level 2 Microsoft Office Essentials
  
• Course 10: Stress Management Training

As one of the top course providers in the UK, we’re committed to providing you with the best educational experience possible. Our industry experts have designed the Telephone Skills Training to empower you to learn all at once with accuracy. You can take the course at your own pace — anytime, from anywhere.

So, enrol now to advance your career!

Benefits you’ll get choosing Apex Learning for this Telephone Skills Training:

• One payment, but lifetime access to 11 CPD courses
• Certificate, student ID for the title course included in a one-time fee
• Full tutor support available from Monday to Friday
• Free up your time — don’t waste time and money travelling for classes
• Accessible, informative modules taught by expert instructor
• Learn at your ease — anytime, from anywhere
• Study the course from your computer, tablet or mobile device
• CPD accredited course — improve the chance of gaining professional skills

How will I get my Certificate?

After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

• PDF Certificate: Free (Previously it was £10 * 11 = £110)

• Hard Copy Certificate: Free (For The Title Course)

If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10!

P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99.

Certificate of completion

Digital certificate - Included

Curriculum of the Bundle

Course 1: Professional Telephone Receptionist Course

• Module One: Core Skills Required
• Module Two: Self-Management (I)
• Module Three: Self-Management (II)
• Module Four: Time Management (I)
• Module Five: Time Management (II)
• Module Six: Organizing and Planning (I)
• Module Seven: Organizing and Planning (II)
• Module Eight: Communication (I)
• Module Nine: Communication (II)
• Module Ten: Additional Challenges

Course 2: Telesales Executive Training

• Module 1: Introduction to Tele Sales Executive Training
• Module- 2: All About Telemarketing
• Module 3: Elevate Sales on Telephone
• Module 4: Prospective Telephone-Sales Expert
• Module 5: The Right Words and Phrases to Use on a Sales Call
• Module 6: Preparing The Call
• Module 7: Opening The Call
• Module 8: Structuring The Call
• Module 9: Verbal Communication Skills
• Module 10: Dealing with Objections
• Module 11: Closing the Sale/ Gaining Commitment
• Module 12: Dealing with Rejection
• Module 13: Close a Sale Call
• Module 14: Increasing your Earnings by Expanding Sales

Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation

• British English Pronunciation & Accent
• Introduction
• Where to place a stress in a world
• Words whose meaning changes depending on the stress
• Vowel Sounds
• Schwa
• Vowels before R
• Digraphs
• Pronouncing the letter R
• The two "TH" sounds
• Recap

Course 4: Customer Relationship Management

• Module 01: Introduction to Customer Relationship Management (CRM)
• Module 02: CRM Fundamentals
• Module 03: CRM Strategies CRM Strategies
• Module 04: Data Analysis in CRM
• Module 05: CRM Databases
• Module 06: Deepening Customer Relationship
• Module 07: Handling Customer Complaints
• Module 08: Future of CRM

Course 5: Sales: Psychology of Customers

• Introduction
• Introducing A.S.K - concentrating on 'A' for ATTRACT.
• Section 3 The 'S' of A.S.K. - SERVING
• Section 4 The K of A.S.K
• Section 5 ...And lastly...

Course 6: Office Skills

• Module 01: Introduction to Reception and Receptionist
• Module 02: Business Telephone Skills
• Module 03: Representing Your Boss and Company
• Module 04: Mail Services and Shipping
• Module 05: Travel Arrangements
• Module 06: Organising Meeting and Conferences
• Module 07: Time Management
• Module 08: Record Keeping and Filing Systems
• Module 09: Business Writing Skills
• Module 10 :Organisational Skills
• Module 11: Communication Skills
• Module 12: Customer Service
• Module 13: Effective Planning and Scheduling
• Module 14: Invoicing/Petty Cash
• Module 15: Business Environment
• Module 16: Advanced MS Excel

Course 7: Dealing With Difficult People Training Course

• Module 01: Difficult Promo
• Module 02: Fundamentals
• Module 03: Foundational Tips and Tools
• Module 04: Difficult People – Relationships
• Module 05: Difficult People – Solutions
• Module 06: Problem – Solving
• Module 07: Final Notes and Tips
• Module 08: Bonus Video – dealing With Emotions & Anger

Course 8: Workplace Confidentiality

• Module 01: Introduction to workplace confidentiality
• Module 02: Business Etiquettes and Types of Confidentiality
• Module 03: The Importance of Confidentiality
• Module 04: Confidentiality with Co-workers
• Module 05: Preventing Confidentiality Breach
• Module 06: How Employers Can Protect Confidential Information

Course 9: Learning Computers and Internet Level 2

• Module 01 : Computer Operating and Troubleshooting
• Module 02 : Internet and Computing - Key Applications
• Module 03 : Internet and Computing - Tools & Networking
• Module 04 : Windows 8 for PC
• Module 05 : Windows 10 - New Developments
• Module 06 : Cyber Security Awareness

Course 10: Level 2 Microsoft Office Essentials

Excel 2016

• Getting Started with Microsoft Office Excel 2016
• Performing Calculations
• Modifying a Worksheet
• Formatting a Worksheet
• Printing Workbooks
• Managing Workbooks

Word 2016

• Getting Started with Word
• Formatting Text and Paragraphs
• Working More Efficiently
• Managing Lists
• Adding Tables
• Inserting Graphic Objects
• Controlling Page Appearance
• Preparing to Publish a Document
• Workbooks - Microsoft Word 2016 (Beginner)

PowerPoint 2016

• PowerPoint Interface
• Presentation Basics
• Formatting
• Inserting Options
• Working with Objects
• Table
• Charts
• Review and Presentation

Access 2016

• Introduction to Access
• Modify Data
• Working with Queries
• Access Forms
• Working with Reports

Course 11: Stress Management Training

• Beginning Concepts
• Specific Stress Management Techniques
• MORE Stress Reduction Strategies
• Still MORE Stress Reduction Techniques – Part 1
• Still MORE Stress Reduction Techniques – Part 2
• Still MORE Stress Reduction Techniques – Part 3
• BONUS Video & Wrap Up!
• Special LIVE Bonus Video!

Anyone from any background can enrol in this Telephone Skills Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.

Our Telephone Skills Training is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

Having these various expertise will increase the value in your CV and open you up to multiple job sectors.

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