Telephone Skills - CPD Certified

4-in-1 Telephone Skills Training

►►► Spring Enrolment Gifts ◄◄◄ **FREE PDF Certificate** FREE Exam** FREE Student ID ** Lifetime Access **

Package Includes:

1. Unlimited access to all 4 courses for forever
2. 4 Digital Certificates, 4 Transcripts and Student ID all included in the price
3. Absolutely no hidden fees
4. Directly receive CPD accredited proficiency after course completion
5. Immediately receive the PDF certificate after passing
6. Receive the original copies of your certificate and transcript on the next working day
7. Easily learn the skills and knowledge from the comfort of your home

Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Telephone Skills Bundle . You’ll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today’s workplaces.

This Bundle consists the following Professional Career Oriented courses:

• Course 1: Telephone Customer Service Training
• Course 2: Business English and Communication Skills
  
• Course 3: Complete Customer Service and Communication Skills
  
• Course 4: Minute Taking
  

The course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.

Enrol in our Telephone Skills Course today and start learning.

Certificate of completion

Digital certificate - Included

Course Curriculum

**Telephone Customer Service Training**

• Module 1: Introduction
• Module 2: What’s Different about Good Customer Service?
• Module 3: Customer Relationship Management
• Module 4: Customer Service Communication Strategies
• Module 5: Aspects of Phone Etiquette
• Module 6: Building Rapport Over the Phone
• Module 7: Inbound and Outbound Calls
• Module 8: Active Listening and Managing Tough Callers
• Module 9: Managing Interoffice Calls and Voicemail
• Module 10: Problem Solving over the Phone
• Module 11: Intra Organisation Dealings
• Module 12: Measuring Customer Service

**Business English and Communication Skills**

• Module 1: Business Writing Skills
• Module 2: The Basics of Grammar
• Module 3: The Basics of Sentence
• Module 4: Structure of Sentence
• Module 5: Question
• Module 6: Punctuation & Capitalisation
• Module 7: Spelling
• Module 8: Common Mistakes & Ways to Improve

And Much More...

**Complete Customer Service and Communication Skills**

• Module One: Who We Are and What We Do
• Module Two: Establishing Your Attitude
• Module Three: Identifying and Addressing Customer Needs
• Module Four: Generating Return Business
• Module Five: In-Person Customer Service
• Module Six: Giving Customer Service over the Phone
• Module Seven: Providing Electronic Customer Service
• Module Eight: Recovering Difficult Customers
• Module Nine: Understanding When to Escalate

**Minute Taking**

• Module 01: Introduction to Minute Writing
• Module 02: Preparation for Minute Taking
• Module 03: The Meeting Structure
• Module 04: Minute Meeting, Decision and Action
• Module 05: Roles and Responsibility of Minute Taker
• Module 06: Tips for Minute Taking
• Module 07: Technology in Minute Taking
• Module 08: Building Confidence

Certification

Following your completion of the Telephone Skills course materials, you will be able to take an assignment test to assess your knowledge. You will be able to grab the PDF certificates & transcripts for free after passing the test. Original Hard Copy certificates must be bought separately for an extra £8.

This Telephone Skills training is suitable for —

• Students
• Recent graduates
• Job Seekers
• Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise.

To participate in this course, all you need is —

• A smart device
• A secure internet connection
• And a keen interest in Telephone Skills.

You will be able to pursue several professions because this course includes various courses as a bonus. This Telephone Skills is an excellent opportunity for you to learn multiple skills from the convenience of your own home.

Currently there are no Q&As for this course. Be the first to ask a question.