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Telephone Skills Basics
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Summary

Price
£21 inc VAT
Study method
Online, On Demand 
Course format
Video with subtitles and transcript
Duration
1.8 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
4 students purchased this course

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Overview

Picture a day when every phone call you make leaves an impression. Navigate conversations like a seasoned pro. Dive into "Telephone Skills Basics" and make every ring count.

Embark on a transformative journey with "Telephone Skills Basics." Beginning with an introductory framework, this course ensures you're primed for every call. Learn the nuances of preparing, answering, and managing your conversations effectively. Delve deep into tackling challenging situations and mastering the fine art of call transfers. Recognise the importance of concluding your calls in a manner that leaves a lasting positive note. Furthermore, prioritise etiquette when dealing with customers over the phone, ensuring satisfaction and professionalism.

Immerse yourself in the best practices that elevate telephone communications. Make the smart choice today, and answer the call to excellence.

Learning Outcomes:

After completing this course, you will be able to:

  • Efficiently prepare for and manage business-related calls.
  • Address and resolve challenging telephonic situations.
  • Seamlessly hold and transfer calls while maintaining professionalism.
  • Uphold exemplary telephone etiquette, particularly in customer service scenarios.
  • Implement best practices to enhance the quality of telephone interactions.

Certificates

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 9 Videos (with subtitles and transcripts)

Duration: 1h and 51m

Course media

Description

Unveil the secrets of effective telephone communication with "Telephone Skills Basics." Each module is meticulously crafted to guide you through the facets of telephonic interactions. From the basics of receiving a call to the complexities of managing tough scenarios, we've got you covered. Elevate your confidence in holding, transferring, and concluding calls while ensuring you uphold the highest standards of etiquette. In a digital age, where voice often transcends text, stand out by making every call meaningful and professional. Enrol today and differentiate yourself in the world of telephonic communication.

Course Curriculum:

This course contains the following curriculum:

  • Module 01: Introduction to Telephone Skills
  • Module 02: Preparing for the Call
  • Module 03: Answering Calls
  • Module 04: Conducting a Business Call
  • Module 05: Handling Difficult Situations
  • Module 06: Holding and Transferring Calls
  • Module 07: Ending the Call
  • Module 08: Telephone Etiquette for Customer Service
  • Module 09: Best Practices of Telephone Etiquette

Who is this course for?

  • Customer service representatives aiming to excel in telephonic interactions.
  • Sales professionals keen on enhancing their phone conversation techniques.
  • Receptionists and front-desk personnel who handle numerous calls daily.
  • Team leads and managers overseeing customer interaction teams.
  • Entrepreneurs and freelancers wanting to make impactful client calls.

Requirements

No formal entry requirements exist for this course, which is open to everyone.

Career path

You can pursue the following careers:

  • Customer Service Representative (£20,000 - £25,000)
  • Sales Executive (£25,000 - £35,000, with commissions potentially increasing earnings)
  • Receptionist (£18,000 - £23,000)
  • Customer Interaction Team Leader (£28,000 - £40,000)
  • Client Relations Manager (£35,000 - £50,000)

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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