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Telephone Sales Training Certification
Angelfish Academy

Instant Access to the course| Reed Certificate of Completion

Summary

Price
£49 inc VAT
Study method
Online, On Demand 
Course format
19 Videos (with subtitles and transcripts) and 10 PDFs
Duration
2.3 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed courses certificate of completion - Free

Overview

What you'll learn

? Close more deals on the telephone
? Build lasting relationships with callers
? Makes more sales and earn more commission

Certificates

Curriculum

This course contains

Format: 19 Videos (with subtitles and transcripts) and 10 PDFs

Duration: 2h and 19m

    • 1: How much can I earn as an account manager? 02:11
    • 2: A big welcome 01:51
    • 3: A typical sales call structure 01:00
    • 4: Why are some people naturally good at sales? 02:58
    • 5: What can you do to become a natural at selling? 03:47
    • 6: Inbound vs outbound calls 02:58
    • 7: Features vs benefits 05:22

    • 8: Why you should build a rapport with your caller 01:00
    • 9: NLP - How to use pacing and matching to increase your sales 03:49
    • 10: Active listening: Your key to effective rapport building 04:56
    • 11: NLP: How to use language to build up trust 08:37
    • 12: Objection handling 05:38
    • 13: People buy from people 01:00
    • 14: Overcome your fear of cold calling 03:00
    • 15: Cold Call introductions: How to maximise your chances of success 14:58

    • 16: How to find your perfect customer 06:39
    • 17: Archetypes - know your customers' motivation for buying 01:59
    • 18: Know your USP - Why should customers buy from you? 03:38
    • 19: How to used leading questions to shorten the buying cycle 01:00
    • 20: A short guide to pricing 05:42
    • 21: The importance of upselling 01:00
    • 22: Sales dried up? Here's a reason why... 05:26
    • 23: How to use affirmations to get more sales 06:19
    • 24: Rinse and repeat - how to increase your chances of success 01:34
    • 25: The No Brainer sales tip 07:04

    • 26: Submodalities cheat sheet 01:00
    • 27: Free Psychological Sales Tips EBook 20:00
    • 28: Jungian Archetypes Guide 06:00
    • 29: Downloadable course slides 08:00

Description

Learn the secret, psychological sales techniques used by the top-earning telephone account managers in this phone sales training course.


This course is for you if you want a career in account management, sales, telesales, telemarketing or even customer services.


If you work on the phone most of the day, this course will teach you how to create effective relationships with new clients and existing customers and help you smash those targets.


People with strong sales skills are always in demand and this phone sales training course teaches you the basics and much more.

In this course, you will learn:

• The right way to talk to people so they want to buy from you.
• How to open and close a sales call
• How to cold call without the fear!
• How to recognise buying signals
• How to overcome objections and gain trust
• The secret sales tips used by the top salespeople
• The ‘no-brainer’ sales tip that helped me triple my sales and smash my targets
…and much much more!

It doesn’t matter if you are an existing account manager who is struggling to meet your targets, or if you want to break into the lucrative field of telephone account management, this course can help you.


Even if you don’t sell on the phone, these sales secrets will benefit ANY sales person.
As a bonus for enrolling on this course, you will receive a FREE Psychological Sales Secrets Ebook containing sales secrets used by the most successful online marketers.

I am here to support you. I’ve been in sales for almost 20 years, 6 of them as an Account Manager, so I know what I’m talking about! I want you to be successful too.

The course comes with a certificate of completion, which you can put on your CV to show potential employers.

So what have you got to lose? Enrol today and take the first steps to an exciting new career.

Who is this course for?

• Current and aspiring phone sales agents
• Business owners who sell products or services over the telephone

Requirements

• PC, Laptop or tablet device and internet access

Career path

If you have enjoyed this course and want to learn more about why people buy then please check out my Sales Psychology Certification course which goes into this in a lot more detail.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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