Telephone Sales Skills

Develop and improve your telephone sales capability

Bigrock People Performance Solutions


£72 inc VAT
Or £24.00/mo. for 3 months... Read more
Study method
Online, self-paced
6 months
No formal qualification

Add to basket or enquire


Explore proven approaches for generating leads, understanding customers’ needs and selling on the telephone.

Learn proven techniques, optimise your communication skills and beat your call targets with a personalised digital coaching journey from Coachical.

Coachical directs you to learning materials that meet your development needs… as identified by our telephone sales diagnostic.

Course media


Coachical can help sales professionals to develop consultative selling processes and techniques for effective sales meetings and calls.

Typically, telesales professionals will explore…

  • Your role and the importance of a professional approach.
  • The importance of understanding your customers.
  • How to prepare for a particular call or a whole telesales campaign.
  • Call Opening - How to engage well and build rapport quickly on the telephone.
  • Call Expansion – How to gain an understanding of your customer’s needs and requirements using consultative techniques specifically adapted for the telephone.
  • Call Close – How to recommend your solution, reach an agreement to proceed and close the sale.
  • How to improve your communication skills and questioning techniques.
  • Best practice approaches for building your sales pipeline.
  • The importance of a strong belief and a winning mindset to success in telephony sales.

Who is this course for?

  • B2B, B2C & intermediary telephone sales teams
  • Telephony, call centre, contact centre & direct sales teams
  • Face-to-face, regional and branch sales teams
  • Regulated sales professionals


No specific requirements are required, but the ideal person will fit one or more of the statements below:

  • Hold a telephone sales or sales based role
  • Have an aspiration to become a telephone sales or sales professional
  • Have the need to be a better telephone sales professional and develop their telephone sales skills

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


Mobile Navigation