Telephone Sales and Support Course

Oplex Careers


Save 88%
£29 inc VAT (was £249.99)
Offer ends 26 April 2019
Study method
Online, self-paced
70 Hours
6 CPD points / hours
Additional info
  • Tutor is available to students

12 students purchased this course


The online Telephone Sales and Support Course from Oplex Careers has been designed to provide learners with an insight into the sales process then applying this to telephone sales and support. From discussing telephone etiquette, to sales techniques, this course will discuss key concepts with selling over the telephone.

Course media


Course Description

This Telephone Sales and Support Course will provide learners with a fantastic insight into effective, efficient and confident telephones sales and support, discussing the sales process and how this applies to telephone manner, in addition to providing a great service which translates into sales. Whether working in a sales job already, or want to know more to gain the confidence to go for such a position, this course will cover a range of modules and provide multiple examples for assessment.

Course Syllabus

The Telephone Sales and Support Course is split into the following modules:

The Telephone Sales and Support Course is split into the following modules:

    • Introducing Telephone Sales
    • What Encourages Customers to Buy?
    • Sales Calls
    • Sales Techniques
    • Personal Style and Sales Scripts
    • The Relation between Service and Business
  • Sealing the Purchase


To assess the learners ability and knowledge to effectively understand the topics contained within the Telephone Sales and Support Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.


On successful completion of this Telephone Sales and Support Course learners will receive a CPD Certificate of Achievement award from Oplex Careers.

This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Telephone Sales and Support Course.

Course Duration

The online Telephone Sales and Support Course requires 70 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

As part of the Telephone Sales and Support Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Course Compatibility

Our Telephone Sales and Support Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.

We know that more and more people are using the web whilst they are on the move, so we have designed this Telephone Sales and Support Course to be fully compatible across tablet and smartphone devices. You will be able to access the same content from the course, just over a 3G or 4G network whilst on the move.

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