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Telephone Receptionist

Interactive Audiovisual Lessons & Exam | Instant Accredited Certificate | 2 CPD Points | 24x7 Access | Tutor Support


One Education

Summary

Price
Save 97%
£12 inc VAT (was £425)
Offer ends 05 December 2020
Study method
Online, self-paced
Duration
2 hours
Access to content
12 months
Qualification
No formal qualification
CPD
2 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

3 students purchased this course

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Overview

Planning to kick start your career? Our Telephone Receptionist Course is the best way for you to gain insights on the duties of telephone receptionists. The course will equip you well enough to adapt to the responsibilities of a 21st century telephone receptionist. This course includes insights on all the different types of situations you will face while working.

The job of a telephone receptionist is answering the phone in a friendly, helpful manner and helping the person on the other side of the phone with their queries. The aim is to help them with as much information as possible.

This can be a great way to start off your career if you are looking to gather experience and get acquainted with the corporate culture. Our Telephone Receptionist Course is the perfect place for you to get started.

Like all the courses of One Education, this Telephone Receptionist Course too is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.

We don’t just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support.

Our expert instructors are always available to answer all your questions and make your learning experience exquisite.

After completing the Telephone Receptionist Course, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.

If you want to learn about this topic and want to get professional qualifications, you should consider this Telephone Receptionist Course from One Education.

There are no hidden fees or exam charges. We are very upfront and clear about all the costs of the course.

Why People Love And Enrol In The Telephone Receptionist Course From One Education

  • Instantly accessible CPD-accredited certificate on successful completion of this Telephone Receptionist Course
  • 24/7 access to the course for 12 months
  • Study at your own pace
  • No hidden fees or exam charges
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient assessment and instant results

CPD

2 CPD hours / points
Accredited by CPD Accreditation Group

Course media

Description

Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.

Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Telephone Receptionist Course.

The certification that you will receive upon completing this Telephone Receptionist Course will help to boost your resume and will help you stand out among your peers in the competitive job market.

Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Education. Enrol now!

Course Curriculum Of The Telephone Receptionist Course

Here is a detailed course curriculum breakdown of the Telephone Receptionist Course

Module 1: Introduction to Reception and Receptionist

  • Introduction to the Module
  • Topics to be Covered
  • Job Requirements and Work Environment
  • 21st Century Skills for a Receptionist

Module 3: Representing Your Boss and Company

  • Competence
  • Professionalism
  • Reflecting Brand Values

Module 2: Business Telephone Skills

  • Telephone Etiquette
  • Telephone Skills
  • Telephone Courtesy Tips
  • Domestic and International Calls

Module Two: Self-Management (I)

  • Solving Problems on Your Own
  • Being and Staying Motivated
  • You Have More Freedom – Don’t Abuse It

Module Three: Self-Management (II)

  • Recognize and Remove Bad Habits
  • Reflect on Mistakes and Learn from Them
  • Establish Good Habits

Module Four: Time Management (I)

  • Build a Little Flexibility into Your Schedule
  • Identify and Remove Time Wasters
  • Working with Time Zones

Module Five: Time Management (II)

  • The Urgent/Important Matrix
  • Setting and Sticking to Deadlines

Module Six: Organizing and Planning (I)

  • Plan for Additional Stress
  • When to Seek Help

Module Seven: Organizing and Planning (II)

  • Setting Up Your Home Office
  • Remove Unneeded or Distracting Items

Module Eight: Communication (I)

  • Stay in the Loop
  • Use the Correct Medium

Module Nine: Communication (II)

  • Open and Frequent Communication
  • Share Your Information

Module Ten: Additional Challenges

  • Building Trust and Rapport
  • Feeling Isolated

Method of Assessment

To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.

To enhance your knowledge regarding the course and to further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish.

After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

Certification

After completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, for £9, or a hard copy can be sent to you via post, for just £15.

Who is this course for?

This Telephone Receptionist Course is ideal for

  • Personal assistant’s (PA)
  • Anyone looking to become a Telephone Receptionist
  • Anyone looking to learn a practical and useful skill

Requirements

There are no specific prerequisites to enrol in this Telephone Receptionist Course. Anyone and everyone can take this course.

The Telephone Receptionist Course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!

All you need is a passion for learning, literacy, and to be over the age of 16.

Career path

This Telephone Receptionist Course will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this course. This Telephone Receptionist Course also increases your competency to be eligible for promotions at work.

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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