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Telephone Receptionist Course
Training Express Ltd

Free Certificate | Audio Visual Training | Instant Access | Lifetime Access

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Duration
0.8 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
  • Reed Courses Certificate of Completion - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students
12 students purchased this course

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Overview

[Updated 2026]

Kickstart your career as a telephone receptionist by gaining the skills and expertise and radiate in your future career. A job of a telephone receptionist is enjoyable but challenging at the same time. So, if you don’t acquire the pertinent skills to respond to each phone call, answer their queries and manage the guest, you might not satisfy your customers.

Therefore, learn everything a telephone receptionist needs to know from our exclusive Telephone Receptionist Course.

After enrolling in this Telephone Receptionist Course, firstly, you will learn some core skills that are required for the job. Then from our exclusive modules, you will get the chance to improve your time management, communication and self-management skills. These relevant skills will enable you to do your job in an efficient and effective way. So, in order to advance your career gather the knowledge you need from this tremendous Telephone Receptionist Course.

Furthermore, receive a certificate of achievement after the completion of this course. Which will surely enhance the value of your resume.

Learning outcomes:

After completing this Telephone Receptionist course, learners will be able to:

  • Get the idea of dealing with the customer
  • Know more about self-management
  • Increase your time management skills with this course
  • Improve your organisational and planning skills
  • Deepen your idea of how to communicate with the customers fluently

Key Features of the Telephone Receptionist Course:

  • Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with audio voiceover
  • Developed by qualified professionals in the field
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Corporate Training

  • Designed Specifically To Meet The Needs Of Corporate Training Programs
  • Industry-standard Course Lengths Aligned With Market Standards
  • Trusted By 10,000+ Businesses Worldwide
  • Boost Learning, Cut Costs
  • Strategic Alignment With Business Goals
  • Data-driven Insights And Industry Benchmarks To Adapt Training To Evolving Needs
  • Current & Relevant Content Regularly Updated To Stay Relevant

Certificates

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

1
section
12
lectures
0h 51m
total

    • 1: Module 01 Core Skills Required 05:59
    • 2: Module 02 Self-Management (I) 04:22
    • 3: Module 03 Self-Management (II) 04:44
    • 4: Module 04 Time Management (I) 04:43
    • 5: Module 05 Time Management (II) 05:55
    • 6: Module 06 Organizing and Planning (I) 04:16
    • 7: Module 07 Organizing and Planning (II) 04:27
    • 8: Module 08 Communication (I) 04:37
    • 9: Module 09 Communication (II) 04:45
    • 10: Module 10 Additional Challenges 04:34
    • 11: Certificate and Transcript 01:00
    • 12: Leave a Review 01:00

Description

Course Curriculum

The detailed curriculum outline of our Telephone Receptionist Course is as follows:

***Telephone Receptionist Course***

  • Module 01: Core Skills Required
  • Module 02: Self-Management (I)
  • Module 03: Self-Management (II)
  • Module 04: Time Management (I)
  • Module 05: Time Management (II)
  • Module 06: Organizing and Planning (I)
  • Module 07: Organizing and Planning (II)
  • Module 08: Communication (I)
  • Module 09: Communication (II)
  • Module 10: Additional Challenges

Accreditation

All of our courses are fully accredited, including this Telephone Receptionist Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Telephone Receptionist.

Certification

Once you’ve successfully completed your Telephone Receptionist Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £5.99). Our Telephone Receptionist Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Who is this course for?

This Telephone Receptionist Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Telephone Receptionist Course is ideal for:

  • Individuals aspiring to become skilled telephone receptionists.
  • Professionals seeking to enhance their telephone handling abilities.
  • Graduates aiming to enter the administrative field.
  • Career changers interested in the telecommunications sector.

Requirements

Learners do not require any prior qualifications to enrol on this Telephone Receptionist Course. You just need to have an interest in Telephone Receptionist Course.

Career path

After completing this Telephone Receptionist Course you will have a variety of careers to choose from. The following job sectors of Telephone Receptionist Course are:

  • Receptionist
  • Customer Service Representative
  • Administrative Assistant
  • Call Centre Operator
  • Office Administrator

Questions and answers

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Reviews

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Course rating
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Content
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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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