Telephone Handling Skills Diploma
Level 3 Diploma | Accredited by CPD & IAP | FREE Digital Certificate | Premium Quality Video Lessons | No Hidden Fees
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Summary
- Exam(s) / assessment(s) is included in price
Overview
Telephone Handling Skills Diploma
Providing excellent customer service is essential in business. This Diploma in Telephone Handling Skills introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service to the highest level.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
What skills will I gain?
- Learn the fundamental principles of customer service
- Recognise what can stop you giving outstanding customer service
- This Telephone Handling Skills Diploma course will teach you about customer behaviour
- Learn how to measure customer satisfaction
- Learn call greetings as a caller and a receiver
- Develop your telephone etiquette and technique with this Telephone Handling Skills Diploma
- Gain a full understanding of how to deal with difficult customers using Telephone Handling Skills course
- Learn to use appropriate language during telephone conversations
CPD
Course media
Description
COURSE CURRICULUM
➽ (Module 01) Customer Service Principles
- The Value of Customer Good Service
- Enhancing Customer Relationship
- Dealing with Customer Expectation
- Problem Solving
- Success of Customer Service
➽ (Module 02) Excellent Customer Service Process
➽ (Module 03) Communication Skills for Customer Service
- Communication Skills for Customer Service
➽ (Module 04) Customer Service Techniques
- Customer Awareness
- Improving Your Customer Service Leadership
- Building Teamwork for Customer Service
➽ (Module 05) Handling Customer Complains
- Handling Customer Complains
➽ (Module 06) Telephone Techniques
- Telephone Techniques
➽ (Module 07) Telephone Etiquette
- Telephone Etiquette
➽ (Module 08) Telephone Customer Service Process
- Telephone Customer Service
➽ (Module 09) Power of Telephone Courtesy
- Power of Telephone Courtesy
➽ (Module 10) Internal Customer Service
- Internal Customer Service
➽ (Module 11) Customer Service at Call Centres
- The CSR – A Powerful Choice
- Getting the Professional Edge
- All Important Customers
- Building Your Skills
- Building Your Skills with Technology
- Managing your Attitude
➽ (Module 12) Developing Effective Telephone Customer Service Skills
Method of Assessment
- At the end of the Telephone Handling Skills course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
- Those who successfully pass this Telephone Handling Skills course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
Certification
Upon the successful completion of the course, you will be awarded the “Diploma in Telephone Handling Skills”.
Who is this course for?
- Job hunters & School leavers
- College or University student & graduates
- Personal assistant & Receptionist
- Secretary or Assistant for a company director
- New or Temporary staff
- Call Centre Representative or Call handlers
- Customer service representative or Customer service agent
- Customer service team member or supervisor
- Customer Service Team Leader or Customer Relations Advisor
- Sales or Hotel manager
Requirements
- This Telephone Handling Skills course requires no formal prerequisites and this certification is open to everyone.
Career path
- Customer Service Representative – £17,863 per annum
- Customer Service Agent – £17,195 per annum
- Receptionist – £16,283 per annum
- Administrators – £17,444 per annum
- Call center manager – £29,817 per annum
- Telemarketers – £18,490 per annum
- Customer service assistant – £14,387 per annum
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.