Skip to content
  1. Online
  2. Business
  3. Customer service
Telephone Etiquette Skills - CPD Certified cover image

Telephone Etiquette Skills - CPD Certified
Online Training Academy

Special Offer | 01 Free Course | Free Certificates | Lifetime Access | 10 CPD Points

Summary

Price
Save 21%
£15 inc VAT (was £19)
Offer ends 31 January 2027
Study method
Online, On Demand 
Course format
12 Videos (with subtitles and transcripts) and 3 PDFs
Duration
2.4 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
13 students purchased this course

Add to basket or enquire

Overview

Updated 2026

Want to feel confident and sound great on the phone? Our "Telephone Etiquette Skills" course will teach you how to handle any call like a pro!

You'll learn:

  • The simple basics of talking well on the phone.
  • What to do before you even pick up the phone to make the call go smoothly.
  • How to use good phone manners to give amazing customer service.
  • The best way to answer the phone so you sound professional right away.
  • Easy steps for putting people on hold and moving calls to someone else.
  • Smart ways to handle work calls without wasting time.
  • What to say and do when a call is tough or someone is upset.
  • How to end a call politely and professionally.
  • The most important tips for being great on the phone every time.

This course breaks down all the phone skills you need in an easy way. If you want to sound clear, confident, and helpful on the phone, this course is for you. Sign up today and master the art of telephone communication!

Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually.

By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart.

Key Features:

  • CPD Certified Basic Telephone Etiquette Skills Course
  • Free Certificate
  • Developed by Specialist
  • Lifetime Access

Certificates

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 12 Videos (with subtitles and transcripts) and 3 PDFs

Duration: 2h and 25m

    • 1: Introduction to Effective Telephone Communication 15:27
    • 2: Preparing Yourself Before a Call 08:23
    • 3: Telephone Etiquette for Exceptional Customer Service 19:58
    • 4: Answering Calls Professionally 12:19
    • 5: Proper Techniques for Holding and Transferring Calls 11:50
    • 6: Managing Business Calls Efficiently 11:26
    • 7: Dealing with Challenging Call Situations 09:24
    • 8: Concluding Calls with Professionalism 09:38
    • 9: Key Best Practices in Telephone Etiquette 11:58
    • 10: Leave A Review 01:00

    • 11: Module 1 Foundations of Effective Communication 10:39
    • 12: Module 2 Sales Pitch Delivery and Persuasive Communication Techniques 11:16
    • 13: Module 3 Conflict Resolution and Managing Customer Expectations 09:22
    • 14: FREE Course Certificate (CPD) 01:00
    • 15: E-Books 01:00

Description

Course Curriculum

  • Module 01: Introduction to Effective Telephone Communication
  • Module 02: Preparing Yourself Before a Call
  • Module 03: Telephone Etiquette for Exceptional Customer Service
  • Module 04: Answering Calls Professionally
  • Module 05: Proper Techniques for Holding and Transferring Calls
  • Module 06: Managing Business Calls Efficiently
  • Module 07: Dealing with Challenging Call Situations
  • Module 08: Concluding Calls with Professionalism
  • Module 09: Key Best Practices in Telephone Etiquette

Free Course 01: Communication Skills for Sales Representative

  • Module 1: Foundations of Effective Communication
  • Module 2: Sales Pitch Delivery and Persuasive Communication Techniques
  • Module 3: Conflict Resolution and Managing Customer Expectations

Learning Outcomes:

  • Cultivate confident call handling with strategic preparation techniques.
  • Master the art of conducting seamless and impactful business conversations.
  • Navigate and resolve challenging situations with poise and professionalism.
  • Acquire proficiency in the seamless transfer of calls.
  • Enhance your telephone etiquette to provide exceptional customer service.
  • Apply best practices, setting yourself apart as a communication virtuoso.

Who is this course for?

This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for:

  • Professionals seeking to refine their telephone communication skills.
  • Customer service representatives aiming for excellence in phone interactions.
  • Individuals aspiring to enhance their business communication finesse.
  • Team members involved in call handling and transfers.
  • Anyone looking to elevate their overall telephone communication competency.

Requirements

There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course.

Career path

After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are:

  • Customer Service Representative - £18K to 25K/year.
  • Receptionist - £16K to 22K/year.
  • Office Administrator - £18K to 24K/year.
  • Call Centre Operator - £17K to 23K/year.
  • Telemarketer - £16K to 20K/year.

Questions and answers

There are currently no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

2.0
Course rating
40%
Service
40%
Content
40%
Value

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Business development courses, Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.