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Telephone Etiquette - Online Course - CPDUK Accredited
Mandatory Training Group

Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download

Summary

Price
£19.99 inc VAT
Study method
Online
Duration
4 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
4 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

Telephone Etiquette - Online Course - CPD Accredited.

Welcome to The Mandatory Training Group's online Telephone Etiquette training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Phone etiquette is a highly valuable tool to have in an employee’s skill-set. This Telephone Etiquette training course will help participants improve their phone skills, which will make them more confident, improve sales, and help gain new customers while retaining current clientele. A more confident employee is also one that is happier, and happier employees will produce more satisfied customers.

Through our online Telephone Etiquette training course, participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organisation as a whole. Recognising the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this course a significant investment.

Certificate duration: 2 years

Entry requirements: No entry restrictions

Recommended prerequisites: N/A

Assessment type: End of course assessment

Assessment pass mark – 80% needed to pass and gain a CPD certificate

Cost(s) of assessment and certification – All costs included in the course price

Awarding/Accrediting body – CPD Certification Service (CPDUK)

Telephone Etiquette - Online Course - CPD Accredited.

Certificates

Certificate of completion

Digital certificate - Included

CPD

4 CPD hours / points
Accredited by The CPD Certification Service

Course media

Resources

  • Telephone Etiquette - Online Training Course - The Mandatory Trining Group UK - PDF File Copy - download

Description

Course content

This online Telephone Etiquette training course includes the following:

  • Module One: Getting Started
  • Module Two: Aspects of Phone Etiquette
  • Module Three: Using Proper Phone Language
  • Module Four: Eliminate Phone Distractions
  • Module Five: Inbound Calls
  • Module Six: Outbound Calls
  • Module Seven: Handling Rude or Angry Callers
  • Module Eight: Handling Interoffice Calls
  • Module Eight: Review Questions
  • Module Nine: Handling Voicemail Messages
  • Module Ten: Methods of Training Employees
  • Module Eleven: Correcting Poor Telephone Etiquette
  • Module Twelve: Wrapping Up

Course aims

With our online Telephone Etiquette training course, participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, participants will improve on almost every aspect of their career.

Learning outcomes

The learning outcomes of this online Telephone Etiquette training course are to:

  • Recognise the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Understand different methods of employee training.

Telephone Etiquette - Online Course - CPD Accredited.

Who is this course for?

This online Telephone Etiquette training course is suitable for those who want to develop their telephone skills.

The meaning of telephone etiquette can sometimes be challenging to describe. It can be a unique attribute or characteristic that facilitates excellent communication, inside and outside the office. It can be a unique way that you show confidence in any challenging situation. These and other events can become more easily managed with this great online learning course.

Telephone Etiquette - Online Course - CPD Accredited.

Requirements

Learn anywhere, anytime on any device

You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.

Our courses utilise responsive design features, making them available on any device of your choice.

Telephone Etiquette - Online Course - CPD Accredited.

Career path

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).

Telephone Etiquette - Online Course - CPD Accredited.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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