Telephone Customer Services Certification
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Summary
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Overview
CPD
Description
Telephone Customer Services Certification
A customer’s experience of telephone-based service goes a long way in shaping their opinion of an organisation. Call centre and office staff are the first and often only point of contact, so their telephone manner must be professional and customer-centred.
This course will give you lots of practical strategies that will help you and your team identify customers’ needs and offer them appropriate solutions. You will also learn how and why taking a proactive or pre-emptive approach to customer service will yield better outcomes than merely reacting to complaints or difficulties.
You Will Learn:
Why telephone-based customer service is so important and the steps you must follow to create a good first impression
Eleven practical ways to improve your communication skills, understand your customer’s needs and arrive at a mutually satisfactory solution
The advantages and disadvantages of telephone-based customer service
Benefits of Taking This Course:
You will learn how to engage with customers and help resolve their problems, thereby improving your company’s image and widening your customer base
If you train or supervise workers who deal with customers over the telephone, this course will give you a framework for imparting practical advice for offering great customer service
If you are a business owner, this course will help you consider whether telephone-based customer service is the right choice for your business
The principles of good communication contained in this course are transferable to other situations, such as face-to-face customer service or sales negotiations
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Requirements
The course does not require any pre-knowledge to pursue the course. And it is compatible with any kind of device. You will get the same experience in learning whether you are using Windows, Mac, a smartphone or tablet. You can access the course materials with any kind of connection, from anywhere, without any limitation!
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
