Telephone Collections and Debit Management

Telephone Collections & Debit Management

**Complimentary Course Bundle - 5 Courses Absolutely FREE**

• Course 1 : Mastering Telephone Etiquette and Communication Strategies
• Course 2 : Diploma in Public Relations
• Course 3 : Diploma in Customer Service - Level 3
• Course 4 : Customer Service Essential Training - Level 2
• Course 5 : Office Administration & Reception Training

Confidently and successfully collect payments over the phone

Global Edulink hosts the world’s best online education all in one place. We’re pleased to provide a course which is tailored to directly suit the role of the credit controller or professionals within a financial control position.

Credit control is the system used by businesses to make sure it gives credit only to customers who can pay, and that customers pay on time. Credit control is part of a critical system of financial controls that are employed by businesses, particularly in manufacturing, to ensure that once sales are made they’re realised as cash or liquid resources. This system encompasses several aspects that include credit approval, credit limit approval, and dispatch approvals, but as it’s quite a sensitive aspect, this course’s focuses on the collection process.

This telephonecollections course concentrates on the two areas vital to successful cash collection over the telephone: good technique and a confident approach. With clear and expert presentations, candidates will learn how to organise and carry out calls so that they secure a customer commitment every time.

* Free e-certificate (No additional cost for e-certificates)

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✦COURSE CURRICULUM : Collections & Debit Management ✦

➤(Module 01) : Introduction to Telephone Collections

➤(Module 02) : Understanding Collections

➤(Module 03) : Techniques of Communication

➤(Module 04) : Understanding and Working with Customers

➤(Module 05) : Understanding Behavior Styles

➤(Module 06) : Identifying Effective Collections

➤(Module 07) : Understanding Danger Signals

The Method of Assessment

At the end of the Telephone Collections & Debit Management course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded a Certificate in Telephone Collections & Debit Management.

Course objectives

• Recognize the importance of your role in the business
• Recognize the importance of good communication over the telephone and the impact it has on your success as a collections officer
• Use a well-organised and confident approach to every stage of a collections call, from initial preparation through to follow-up actions
• Recognize when customers are seeking to avoid payment and move to establish for both parties a win-win situation
• Learn how to make effective collections and use basic techniques to overcome excuses
• Get a payment commitment from every call

Benefits you will gain:

• High quality e-learning study materials and mock exams
• Tutorials/materials from the industry leading experts
• 24/7 Access to the Learning Portal
• Benefit of applying TOTUM Discount Card
• Recognized Accredited Qualification
• Excellent customer service and administrative support

• Employees whose role it is to report to the Finance Director or Risk Management Committee.
• Those looking to train to move into a financial collections role.
• Suitable for new and recently-appointed credit controllers and staff collecting outstanding trade debts over the telephone.

This Telephone Collections & Debit Management course is available to all students, of all academic backgrounds. However, a sound educational background would be an advantage. Learners should be ages 16 or over to undertake the qualification. Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.

With this certificate in Telephone Collections & Debit Management your CV, you are sure to improve your candidature for an array of job positions within the HR industry.

• Credit Controller – £20,908 per annum
• Collections Specialist – £21,532 per annum
• Collections Officer – £18,712 per annum
• Credit manager – £34,823 per annum
• Customer Service Advisor – £17,141 per annum