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Telephone Collections & Debit Management

Free E - Certificate Included | CPD & IAP Accredited |No Hidden Fee | No Additional Fee| Free COVID 19 Course


Global Edulink

Summary

Price
Save 93%
£12 inc VAT (was £199)
Offer ends 07 July 2020
Study method
Online, self-paced
Duration
4 Hours
Qualification
No formal qualification
CPD
16 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

38 students purchased this course

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Overview

A message to our learning community

With the current outbreak of Corona virus hitting countless countries and economies around the world, we stand together with all those who have been impacted by COVID-19. We also want to remember and appreciate the healthcare professionals and other individuals in essential services who are braving this pandemic from the forefront with their selfless acts of service.

Learners will get “Certificate in COVID-19 (Coronavirus) Awareness” Course for Free on purchasing this course

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Telephone Collections & Debit Management

Confidently and successfully collect payments over the phone

Global Edulink hosts the world’s best online education all in one place. And we’re pleased to provide a course from that collection that is tailored to directly suit the role of the credit controller or professionals within a financial control position.

Credit control is the system used by businesses to make sure it gives credit only to customers who can pay, and that customers pay on time. Credit control is part of a critical system of financial controls that are employed by businesses, particularly in manufacturing, to ensure that once sales are made they’re realised as cash or liquid resources. This system encompasses several aspects that include credit approval, credit limit approval, and dispatch approvals but, as it’s quite a sensitive aspect, this course’s focuses in on the collection process.

This practical course concentrates on the two areas vital to successful cash collection over the telephone: good technique and a confident approach. With clear and expert presentations, viewers will learn how to organise and carry out calls so that they secure a customer commitment every time.

* Free e-certificate (No additional cost for e-certificates)

By the end of the course you’ll be able to:

  • Recognise the importance of your role in the business
  • Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer
  • Use a well-organised and confident approach to every stage of a collections call, from initial preparation through to follow-up actions
  • Recognise when customers are seeking to avoid payment and move to establish for both parties a win-win situation
  • Learn how to make effective collections and use basic techniques to overcome excuses
  • Get a payment commitment from every call

Why You Should Choose Global Edulink

  • 12 months Access to your course.
  • The price shown on Reed is for the whole course, including the final exam and free e-certificate.
  • CPD and iAP accredited certificate upon successful completion
  • Tutor Support available Monday – Friday

CPD

16 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Course Curriculum : Telephone Collections & Debit Management

  1. Introduction toTelephone Collections
  2. Understanding Collections
  3. Techniques of Communication
  4. Understanding and Working with Customers
  5. Understanding Behavior Styles
  6. Identifying Effective Collections
  7. Understanding Danger Signals

Certification:

Successful candidates will be awarded a certificate in Telephone Collections & Debit Management.

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Who is this course for?

  • Employees whose role it is to report to the Finance Director or Risk Management Committee.
  • Those looking to train to move into a financial collections role.
  • Suitable for new and recently-appointed credit controllers and staff collecting outstanding trade debts over the telephone.

Career path

  • Credit Controller
  • Collections Assistant
  • Collections Administrator
  • Collections Officer
  • Credit Co-Ordinator
  • Customer Service Advisor

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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