Telemarketing Level 3

Telemarketing Certificate Level 3

Certificate in Telemarketing QLS Level 3. Additional CPD Accredited Certificate with 50 CPD points available without extra study. The course comes with easy to understand e-learning study materials.

Telemarketing Level 3 Endorsed Certificate of Achievement course is designed for those that are new to telemarketing and for managers that periodically need to use the telephone to generate new sales. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from a registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Telemarketing Certificate Level 3

Course Syllabus

This course consists of the following units:

Unit 1 - Verbal Communication

This unit covers the following key topics:

• Being Yourself and Sounding Your Best
• A Service Image
• To Serve and Delight
• Planning the Ideal Answer
• Plus more

Unit 2 - Exceptional Things about Telephone Sales

This unit covers the following key topics:

• Building Trust
• Phases of Negotiation
• Types of Negotiation
• Non-Negotiable Positions and Options
• Plus more

Unit 3 – Communication Essentials

This unit covers the following key topics:

• Active Listening Skills
• Make actions support words.
• Ten Ingredients for Good Communication
• Plus more

Unit 4 - Developing your Script

This unit covers the following key topics:

• The Basic Script
• Sample Script
• Making the Script Yours
• Polishing the Script
• Plus more

Unit 5 - Pre-call Planning

This unit covers the following key topics:

• Phone Tag and Call Backs
• Following Up
• Closing the Sale
• Persistence Pays Off
• Plus more

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with CPD Courses you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Telemarketing Certificate Level 3

There is no particular entry requirement. We do not ask for any previous qualification or experience.

Option 1

Telemarketing Certificate QLS Level 3 endorsed by Quality Licence Scheme

Certificate Fee: £85 + postal charges

Option 2

Telemarketing Certificate issued by CPD

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£75 + postal charges

*Postage Charges: National £9, International £15

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