Supervisory Skills Seminar

SUPERVISORY SKILLS COURSE (2 Days)

Get better results from your team

• Would enhanced supervisory skills be of benefit to you or any of your employees?
• Are you a supervisor or team leader who would like to get better results from your team?
• Are you interested in working with an experienced provider of innovative, effective and enjoyable training solutions?

Competent and confident supervisors are critical to the success of all organisations - in terms of how they manage their teams, tasks and change. This two-day course develops core supervisor competencies and provides a range of techniques that supervisors can immediately use to enhance the results they get.

The course has been designed for new supervisors/team leaders/managers or those in these roles who have not received any formal supervisory skills training.

It is available as part of our open programme, may be run as a dedicated group event or on a one to one basis.

What Our Customers Say:

“Fantastic, easy to learn when the trainer is so good.”

“Excellent, I now feel much more confident.”

“The most useful and professional training course I have attended so far.”

Style of Course:
The course is delivered in a format to engage all learning styles and to stimulate changes in behaviours after the course. Typically this involves a mix of trainer lead insight, delegate participation, team activities, practical exercises and learning reviews.

Our trainers are experienced in creating positive learning environments where participants feel comfortable in sharing experiences and practicing skills.

Course Details:
The duration of this course is 2 days. 9.30 am – 4.30 pm. There will be a maximum of ten delegates.

Course Aim:
The aim of this course is to provide participants with a range of skills, methodologies and techniques to enhance their ability to supervise people, tasks and change effectively.

Learning Objectives:

By attending this course, participants will learn how to:

Become a credible supervisor.

Communicate effectively

Prioritise tasks effectively.

Delegate appropriate tasks productively.

Make well-informed decisions.

Motivate team members to deliver desired results.

Overcome challenges.

Build a positive working environment.

Adapt their management style to suit the needs of their team.

Support their team’s development.

Course Content:

Role of a Supervisor
• Supervising tasks, people and change
• Desired skills and qualities of a good supervisor

Communicating Effectively
• Intended messages versus how people interpret communications
• The impact of words, tonality and body language
• Building rapport
• Questioning skills
• Active listening

Giving & Receiving Feedback
• Constructive feedback – the feedback sandwich
• Direct feedback – what, when and how
• Effective praise
• Receiving feedback

Delegation Skills
• Appropriate tasks to the right person
• An effective delegation process
• Delegating upwards
• Avoiding reverse delegation

Decision Making Skills
• What is good decision making?
• Decision making styles
• An effective decision making process and matrix

Time Management
• Identifying and tackling time wasters
• Prioritising work

Motivating People
• Maslow’s 5 levels of needs
• Herzberg’s motivators and dis-satisfiers
• Strategies to motivate staff
• Overcoming common de-motivators

Learning & Personal Development
• The learning process
• Identifying, evaluating and meeting training needs
• Modes of learning

Team Development & Management Styles
• Team development stages and the impact these have on team/individual performance
• Applying effective management strategies to meet team needs and enhance performance
• Good practices in team management

Creating a positive work environment
• What is negativity?
• Choose a positive attitude
• Overcoming workplace challenges

Developing Credibility as a Supervisor
• Why credibility is important
• Credibility starts with you – your attitude and actions
• How to become a credible supervisor

Course Review
• Review of key insights
• Action planning

Who is it for?
Those who want to gain a of range of skills, methodologies and techniques to enhance their ability to supervise people, tasks and change effectively.

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