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Supervisory Skills Seminar
Pitman Training Glasgow & Edinburgh

Summary

Price
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Finance options

Finance options available
Study method
Classroom
Duration
2 days · Full-time
Qualification
No formal qualification
CPD
12 CPD hours / points
CPD What's this?
Additional info
  • Tutor is available to students
45 students enquired about this course

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Location & dates

Location

Address
4
Queen Street
Edinburgh
EH21JE
United Kingdom
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Address
Pitman Training Glasgow
Union Street
GLASGOW
Lanarkshire
G13QS
United Kingdom
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Overview

SUPERVISORY SKILLS COURSE (2 Days)

Get better results from your team

• Would enhanced supervisory skills be of benefit to you or any of your employees?
• Are you a supervisor or team leader who would like to get better results from your team?
• Are you interested in working with an experienced provider of innovative, effective and enjoyable training solutions?

Competent and confident supervisors are critical to the success of all organisations - in terms of how they manage their teams, tasks and change. This two-day course develops core supervisor competencies and provides a range of techniques that supervisors can immediately use to enhance the results they get.

The course has been designed for new supervisors/team leaders/managers or those in these roles who have not received any formal supervisory skills training.

It is available as part of our open programme, may be run as a dedicated group event or on a one to one basis.

What Our Customers Say:

“Fantastic, easy to learn when the trainer is so good.”

“Excellent, I now feel much more confident.”

“The most useful and professional training course I have attended so far.”

Style of Course:
The course is delivered in a format to engage all learning styles and to stimulate changes in behaviours after the course. Typically this involves a mix of trainer lead insight, delegate participation, team activities, practical exercises and learning reviews.

Our trainers are experienced in creating positive learning environments where participants feel comfortable in sharing experiences and practicing skills.

Course Details:
The duration of this course is 2 days. 9.30 am – 4.30 pm. There will be a maximum of ten delegates.

Course Aim:
The aim of this course is to provide participants with a range of skills, methodologies and techniques to enhance their ability to supervise people, tasks and change effectively.

Learning Objectives:

By attending this course, participants will learn how to:

Become a credible supervisor.

Communicate effectively

Prioritise tasks effectively.

Delegate appropriate tasks productively.

Make well-informed decisions.

Motivate team members to deliver desired results.

Overcome challenges.

Build a positive working environment.

Adapt their management style to suit the needs of their team.

Support their team’s development.

CPD

12 CPD hours / points
Accredited by The CPD Standards Office

Description

Course Content:

Role of a Supervisor
• Supervising tasks, people and change
• Desired skills and qualities of a good supervisor

Communicating Effectively
• Intended messages versus how people interpret communications
• The impact of words, tonality and body language
• Building rapport
• Questioning skills
• Active listening

Giving & Receiving Feedback
• Constructive feedback – the feedback sandwich
• Direct feedback – what, when and how
• Effective praise
• Receiving feedback

Delegation Skills
• Appropriate tasks to the right person
• An effective delegation process
• Delegating upwards
• Avoiding reverse delegation

Decision Making Skills
• What is good decision making?
• Decision making styles
• An effective decision making process and matrix

Time Management
• Identifying and tackling time wasters
• Prioritising work

Motivating People
• Maslow’s 5 levels of needs
• Herzberg’s motivators and dis-satisfiers
• Strategies to motivate staff
• Overcoming common de-motivators

Learning & Personal Development
• The learning process
• Identifying, evaluating and meeting training needs
• Modes of learning

Team Development & Management Styles
• Team development stages and the impact these have on team/individual performance
• Applying effective management strategies to meet team needs and enhance performance
• Good practices in team management

Creating a positive work environment
• What is negativity?
• Choose a positive attitude
• Overcoming workplace challenges

Developing Credibility as a Supervisor
• Why credibility is important
• Credibility starts with you – your attitude and actions
• How to become a credible supervisor

Course Review
• Review of key insights
• Action planning

Who is this course for?

Who is it for?
Those who want to gain a of range of skills, methodologies and techniques to enhance their ability to supervise people, tasks and change effectively.

Requirements

None

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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